What are the responsibilities and job description for the Mortgage Specialist position at Wheelhouse Credit Union?
Summary :
The Mortgage Specialist is primarily responsible for efficiently handling all mortgage related inquiries and applications. An annual minimum in mortgage originations is required in order to meet the production goals for this position. Additionally, they will have support roles in interviewing consumer loan applicants and disbursing loans in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act and Customer Information Programs and processes.
Essential Duties and Responsibilities :
- Effectively sell First Mortgage and all other real estate secured products and services to meet each member’s individual financial needs and goals.
- Originate Mortgage Loan applications using loan origination systems (LOS), and utilize sales tools to assist clients in choosing the right loan for their personal financial situation.
- Follow-up on all assigned Mortgage Loan leads and update the status in the LOS, within established timelines to ensure all service guarantees are met. Update LOS with all contact made with the members regarding their loan.
- Originate HELOC and 2nd Trust Deed loans applications using the LOS, when applicable. Coordinate the mortgage application process between the member and appropriate parties including the loan processing team to ensure an extraordinary service experience.
- Manage loan pipelines, including timely and proactive follow-up on leads, approved loans, meeting targeted closing ratio and other product cross sell ratios. Notate conversations logs as required by management.
- Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
- Open new membership accounts, promote and cross-sell Credit Union products and services, and responds to requests for information pertaining to deposit accounts and loans.
- Disburse loans as authorized by Credit Committee.
- Complete and maintain monthly sales logs and reports.
- Cross-sell and refer investment and insurance products.
- Meet minimum loan production goals and all other goals as assigned.
- Adhere to Credit Union Policy and Procedures, complete annual compliance training.
- Ensure compliance with all processes pertaining to BSA, CIP and REG E programs.
- Perform other duties assigned.
Position Requirements and Qualifications :
