Demo
Salary Resume Critique Job Openings

IT Support Agent

WheelHouse IT
Fort Lauderdale, FL Full Time
POSTED ON 1/15/2025 CLOSED ON 1/21/2025

What are the responsibilities and job description for the IT Support Agent position at WheelHouse IT?

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.

Requirements:

  • Passionate about technology with basic technical knowledge
  • Comfortable providing phone support to clients
  • Excellent customer service skills
  • Clear written and verbal communication
  • Capable of working a standard M-F work week (and very occasional nights/weekends)
  • Local to the greater Fort Lauderdale area

At WheelHouse IT, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics. Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role. With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months.

Responsibilities:

  • Answer incoming calls from clients
  • Resolve simple or fast tickets
  • Create tickets and route calls to a team of technicians
  • Provide application support (Office/Microsoft 365, QuickBooks, etc.)
  • Configure hardware and install common peripheral devices
  • Provide basic network support – configuration of wireless routers and access points
  • Access client systems via RMM tools
  • Conduct peer-to-peer training and shadowing
  • Manage basic logistics and inventory for enterprise-level clients

We offer competitive compensation of $14-$16 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use. We also have Friday Happy Hours and quarterly major events to promote team bonding. Our headquarters location is in Fort Lauderdale, FL, and while introductory training is provided on-site, employees may have the opportunity to work from home.

If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days. Only local candidates need apply.

Powered by JazzHR

Rreb21D0JG

Salary : $14 - $16

DIRECTOR - IT PROGRAMS
Seminole Hard Rock Support Services -
Hybrid work in Davie, FL
View Job Details
DIRECTOR - IT PROGRAMS
Seminole Hard Rock Support Services -
Davie, FL
View Job Details
IT DEVSECOPS ENGINEER
Seminole Hard Rock Support Services -
Davie, FL
View Job Details

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a IT Support Agent?

Sign up to receive alerts about other jobs on the IT Support Agent career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$79,882 - $99,769
Income Estimation: 
$105,207 - $132,120
Income Estimation: 
$94,567 - $126,847
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602

Sign up to receive alerts about other jobs with skills like those required for the IT Support Agent.

Click the checkbox next to the jobs that you are interested in.

  • Computer Maintenance Skill

    • Income Estimation: $55,318 - $69,533
    • Income Estimation: $62,928 - $81,361

  • Computer Repair Skill

    • Income Estimation: $55,318 - $69,533
    • Income Estimation: $62,928 - $81,361
This job has expired.
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at WheelHouse IT

Technical Team Coordinator
WheelHouse IT
Hired Organization Address Fort Lauderdale, FL Full Time
WheelHouse IT is looking for a technical person that is interested in the business and management side of Information Te...
(BDR) – Hybrid Position
WheelHouse IT
Hired Organization Address Fort Lauderdale, FL Full Time
Location: Fort Lauderdale, FL (Hybrid) About WheelHouse IT WheelHouse IT is a leading Managed IT Services Provider, rank...
(BDR) - Hybrid Position
WheelHouse IT
Hired Organization Address Fort Lauderdale, FL Full Time
Job Details Job Description Job Description Location: Fort Lauderdale, FL (Hybrid) About WheelHouse IT WheelHouse IT is ...
Business Development Representative
WheelHouse IT
Hired Organization Address Fort Lauderdale, FL Full Time
Location: Fort Lauderdale, FL (Hybrid) About WheelHouse IT WheelHouse IT is a leading Managed IT Services Provider, rank...
View More Jobs at WheelHouse IT

Not the job you're looking for? Here are some other IT Support Agent jobs in the Fort Lauderdale, FL area that may be a better fit.

IT Support Escalation

WheelHouse IT, Lauderdale, FL

IT SECURITY ARCHITECT

Seminole Hard Rock Support Services, Davie, FL

View More Jobs

AI Assistant is available now!

Feel free to start your new journey!