Patient Support Specialist

We are growing and looking to add a Patient Support Specialist to our team!

Be a part of something special!

At Where Smiles Grow, we provide exceptional specialized dental care and experiences that bring healthy, confident smiles to the faces of our patients and communities. This requires a team of highly skilled and creative people who are committed to teamwork, compassion, integrity, knowledge, gratitude, and fun! We value the unique skills, experiences, and perspectives every team member brings to the organization, and we are focused on ensuring our team members thrive both professionally and personally.

We currently have a career opportunity for a caring, purpose-driven Patient Support Specialist who will take great pride in creating truly extraordinary patient experiences while supporting the highest quality dental care.

The Patient Support Specialist team provides front-line support to deliver exceptional service and create resolutions along with high level communication to patients. The goal is to ensure excellent patient service standards are met and high patient satisfaction is maintained.

In addition to front-line support, the team manages all aspects of scheduling our patient appointments, including communication regarding patient's insurance eligibility, frequency of procedures, and overdue account balances. All team members are responsible for knowing our policies and procedures for each clinic, communicating in a positive manor to all staff and patients and their parent(s)/guardian(s.)

Primary Responsibilities

• Enter all patient information correctly into a patient’s account and schedule new patient consultations and reoccurring appointments in appropriate time slots.
• Appropriately handle reason for each phone call or forward to necessary staff member while keeping accurate and consistent documentation.
• Handle emergency phone calls to decipher what is a true emergency and schedule the appointment appropriately.
• Collect patient insurance information over the phone.
• Communicate with other dental offices and specialists regarding referrals, existing radiographs, claim history and any conditions of mutual patients.

Position Details:

• Full Time
• 40 Hours/Week
• Monday - Friday
• 7:30am - 5:15pm
• No Evenings, No Holidays, No Weekends
• Wage: $17 - $20 *Based on experience
• Full Benefit Package
• Muli-location Practice: Latham, Schodack, and Delmar
• Primary location: Latham

Requirements:

• Strong computer skills, including experience with Microsoft Word, Excel, and Outlook.
• Must be willing to learn multiple computer systems and programs.
• Must be detailed oriented, accurate and organized.
• Ability to work well under pressure and prioritize multiple tasks.
• Strong verbal and written communication skills with the ability to adapt communication style to different personalities.
• Ability to answer telephone calls and communicate accurate information to callers.
• 1-year previous call center or customer service experience.
• Dental experience is a plus.

Competitive pay growth opportunities. Medical, Dental, Vision, Short Term Disability and Life insurance.401K with company contributions. Paid time off paid holidays. Discounted Pediatric dental and orthodontic treatments.