What are the responsibilities and job description for the Which Wich Crew Member position at Which Wich AZ - Hot Peppa Vibe?
Position Objective :
The objective of a Which Wich Crew Member is to make superior sandwiches in a clean, friendly and vivacious environment while delivering SUPERIOR guest experience.
Job Responsibilities :
Guest Service
Demonstrate Superior Service by providing Service with Vibe.
Demonstrate the 10 Points of Superior Service :
Commitment to our Guests
Warm greeting and SMILES
Respect and courtesy
Be the ambassador of the Vibe and the Brand – Lead by example
Ambassador of Standards
Professionalism
Efficiency
Look for ways to enhance the experience
Handle Guest complaints professionally – WOW them with a solution
Presenting a clean and polished image through our
Our Team
It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities :
Honesty and Reliability
Always be truthful and honest with fellow Team Members, Management and Guests
Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
Always follow company policies and procedures
Tenacity
Work until a task is completed. Leave no job unfinished, regardless of the task.
Work at a fast pace to ensure that guest demands are met
Work smart to be able to effectively juggle multiple tasks
Friendly and Enthusiastic
Interact with the Guests and maintain an upbeat attitude at all times
Communicate with guests and co-workers in a friendly, outgoing fashion
Service Minded
Work or perform services for others in a friendly, accommodating, and attentive manner
Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
Go above and beyond to make each Guest's visit enjoyable
Teamwork
Enthusiastically pitch in to help fellow team members better serve guests
Treat all team members with courtesy and respect
Seek opportunities to make for a more efficient, safe or friendly work environment
Skills / Qualifications
High School diploma or equivalent. College degree preferred
Preferred to have food service experience
Must possess basic math skills
Must have basic computer skills and fundamentals
Must read, communicate and understand English as it relates to the job and safety regulations
Must be able to follow directions
Working Conditions
This position requires the ability to perform the basic functions of the job
Must be able to work shifts up to 8hrs a day
Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)
Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.
Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks
Standing, bending and walking for extended periods of time on hard surface
Must be able to bend and stoop to lift and move boxes, sweep and mop
Must be able to lift over head up to 15lbs
Lifting up 15 lbs frequently, 25lbs occasionally
Responsibilities by Position
All Positions
Greet guests with a warm welcome and a smile as they arrive
Have menu knowledge of all wiches
Explain the Which Wich ordering system
Assist guests with Wich selection
Clean and wipe tables and trays
Keep beverage stations stocked
Refill beverage machine with ice
Sweep dining room as needed
Maintain dining room cleanliness, including trashcans
Organize and maintain cleaning supplies and chemicals
Restock paper towels, drink lids, straws, etc. in dining area
Complete opening and closing procedures
Perform any other duties as required
Host / Hostess
Greet guests with a warm welcome as they arrive
Explain the Which Wich ordering system
Assist guests with Wich selection
Maintain clean dining area
Assist guest with drink refills
Stock coolers and merchandisers
Stock chips
Maintain a clean and organized work area to ensure a safe work environment
Properly clean and sanitize all dining room equipment according to company specifications
Empty trash cans
Employ the clean as you go method to avoid accidents and to maintain standards
Demonstrate required safety, production, and sanitation standards at all times
Use clear verbal communication
Perform any other duties as required
Cashier
Greet guests with a warm smile as they enter and address guest by name
Use clear verbal communication
Maintain a clean and properly stocked phone-in area and cashier station
Quickly and accurately ring orders
Suggest additional items that would complement a guest's order (upsell)
Coordinate phone-in and catering orders
Practice proper cash-handling procedures
Stock coolers and merchandisers
Maintain a clean and organized work area to ensure a safe work environment
Properly clean and sanitize all equipment according to company specifications
Employ the clean as you go method to avoid accidents and to maintain standards
Demonstrate required safety, production, and sanitation standards at all times.
P1, P2, P3 & P4
Prep / Re-stock / Clean Up
Complete opening and closing procedures
Prep, clean and cut vegetables for station
Stock back-up dressings
Prep all protein pars according to the Recipe Manual.
Weigh, pan, and date label all products
Maintain product standards
Perform administrative duties (complete prep sheet, monitor and record waste onto Daily Waste Chart)
Restock station supplies as needed, including reach-in.
Assist in receiving, verifying, and rotating product deliveries (FIFO)
Use recipes and production tools
Assist team members as needed
On the Line
Properly operate and maintain all equipment in assigned work area according to company specifications
Stock sandwich station with all condiments, bread and cheeses
Use sandwich bag
Make all sandwiches fresh to order
Safely prepare and serve all food according to proper food safety standards
Assemble order using proper portion control
Prepare sandwiches and salads according to recipe and guest's specifications
Complete order to spec
Ensure order is correct and sides / accompaniments are included
Call out sandwich order by using the guest name
Bid guest a fond farewell
Assist team members as needed
Safety and Sanitation
Maintain a clean and sanitized area.
Clean as you go
Wash, rinse, and sanitize all dishes to sanitation standard
Air-dry pots, pans, and utensils and return to proper storage location
Frequently check sanitizing PPM throughout shift, and change when out-of-standard
Move boxes and equipment to sweep / mop facility, including walk-in refrigerator and freezer.
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