Position Objective :
The objective of a Which Wich General Manager is to lead and develop team members to deliver superior product quality and customer service in a clean, friendly environment while building store sales and controlling costs.
Job Responsibilities :
Guest Service
Demonstrate Superior Service by providing Service with Vibe.
Demonstrate the 10 Points of Superior Service :
- Commitment to our Guests
- Be the leader in providing prompt and courteous service
- Create a culture of respect, teamwork and fairness
- Be the ambassador of the Vibe – Lead by example
- Ambassador of Standards
- Professionalism
- Efficiency
- No problem is too small - Never say No
- Handle Guest complaints professionally
- Maintain property and equipment to ensure Guests have a safe and superior dining experience
Our Team
It is the responsibility of the General Manager to demonstrate and reinforce great leadership behaviors and values in a fair, consistent and respectful manner to each of our team members. The General Manager will :
Source, interview and hire qualified candidates that exemplify our values and demonstrate VibeTrain and develop each team memberManage low turnover through employee satisfaction and employee feedback sessionsManage employee schedulesCoach, counsel and discipline as neededProvide clear goals and objectives to enhance guest satisfaction and increase salesPromote teamwork and cooperation within the storeEvaluate the performance of each team member and provide constructive and honest feedback of performanceCommunicate all marketing promotions, events and critical information to all team membersMaintain a safe and professional work environment free from any form of harassment, hostile environment and discrimination from any team member, guest or vendorEnsure team members follow Which Wich uniform standards and meet personal appearance guidelinesProfitability
The objective is to have profitable stores, therefore the General Manager is accountable for :
Leading local store marketing initiatives to help boost salesControlling food and labor costsImplementation of new products and proceduresKeeping controllable expenses to a minimumReviewing weekly numbers and creating action plans based on areas needing attentionStandards
We are all about serving a product that is consistently Superior as quickly as possible. The General Manager will will maintain the standards set for :
Product quality, inventory and speed of serviceCleanliness and sanitation for all physical aspects of the storeFood safety regulations and processesCompliance
Which Wich stores must remain in compliance with all local, state and federal labor laws, food sanitation regulations, OSHA regulations or any other governing local, state and federal regulation. The GM will be accountable for :
Wage and Hour complianceImmigration complianceEnsuring that all daily paperwork, weekly inventories and reports are completed timely and accuratelyMaintaining compliance with the Franchise Agreement / License at all timesFollowing all cash control proceduresProtection of confidential information (i.e. wages, personnel information, company records, credit card information)Skills / Qualifications
High School diploma or equivalent. College degree preferredMust have food service experienceMinimum of two (2) years in QSR environment in a supervisory positionMust possess basic math skillsMust have basic computer skills and fundamentalsMust read, write and communicate in English as it relates to the job and safety regulationsMust be a certified Food Safety Manager, or able to obtain Food Safety Manager certificationAbility to work with limited supervisionWorking Conditions
This position requires the ability to perform the basic functions of the job
Must be able to work 40-50 hrs per weekFull use of hands (lifting, carrying, grasping, pushing, pulling)Standing, bending and walking for extended periods of timeLifting up 10 lbs frequently, 30lbs occasionally and 50lbs sporadicallyPI263102708
