Rentals Dispatcher

Company Overview

Wouldn't it be great to get your workout at work instead of going to the gym? If the answer is yes, then look no further! Whim Hospitality is hiring an Event Rentals Dispatcher.

Since our launch in 2012, Whim Hospitality has distinguished itself by offering unique products in a unique way. Whim Event Rentals provides tents and rental items for parties, weddings, and events. Our company offers the special events industry the uncommon experience of working with a connected family of premier vendors.

Job Summary

The Dispatcher is responsible for the daily coordination of delivery personnel and vehicles, ensuring that all deliveries align with customer contracts and scheduling constraints. This role requires continuous communication with drivers, assisting with directions, last-minute delivery adjustments, and customer notifications regarding changes to deliveries or pickups. Additional responsibilities may be assigned by management as needed.

Key Responsibilities & Duties:

• Optimize Routing & Delivery Scheduling
  • Determine the most efficient and cost-effective routes for delivery vehicles, considering delivery locations and the skill sets of the delivery and installation teams.
  • Direct the scheduling of deliveries and notify customers and internal departments of estimated arrival times.
  • Integrate new orders and last-minute requests into existing delivery schedules seamlessly.
• Driver Communication & Customer Coordination
  • Maintain frequent communication with drivers to track delivery progress, resolve issues, and adjust schedules as needed.
  • Communicate with customers regarding delivery schedules, potential issues, and installation concerns to enhance satisfaction.
  • Identify and resolve communication gaps between Sales, Logistics, and Customers to improve workflow efficiency.
• Operational Oversight & Problem Solving
  • Coordinate after-hours pickups and deliveries as needed.
  • Report fleet-related issues to the Warehouse Manager and Operations Manager for resolution.
  • Utilize Point of Rental software and other tools for tracking, scheduling, and reporting.

Qualifications & Skills:

• Strong organizational and leadership skills.
• Ability to learn and use new software programs (Point of Rental).
• Professional demeanor with the ability to collaborate with event planners and coordinators.
• Previous dispatch, delivery, or routing experience is a plus.
• Availability to work weekends as needed.

Benefits and Perks

• Health, dental, and vision insurance.
• Paid time off – 3 weeks PTO per year.
• Nine paid holidays.
• Employee referral bonus program.
• Company discounts.
• Growth opportunities.

Join our team and be part of an exciting, fast-paced environment where every day brings new challenges and rewards!