What are the responsibilities and job description for the WC-Host/Door position at Whiskey Cake?
At Whiskey Cake our team members (aka badasses) are gregarious and extraverted, with an invigorating impact on people. Skillful with the emotional aspects of the guest experience, our best team members connect with their guests more than just the specific details of the menus and leverage this information to deliver hospitality efficiently & quickly. Some may say they're in the restaurant business, at Whiskey Cake we are in the people business.
BENEFITS:
- Medical Insurance benefits are available for hourly workers who average 30 hours per week within 90 days of hiring or average 30 hours per week at the next open enrollment.
- 401k available after 1 year (12-month period with 1,000 hours of service) and must be 21 years or older.
- Multiple pathways for growth and development.
Qualifications:
- Fun, energetic, and work with a genuine care for the guest experience
- Prior restaurant experiences is desired, but not required.
- High School diploma or equivalent
- Must be able to read, write, and speak English.
- Stand for long periods & be able to lift a minimum of 50 lbs.
- OpenTable experience is a plus.
Responsibilities:
- Interact with all guests and co-workers in a professional, hospitable, and friendly manner.
- Arrive on time for scheduled shifts, ready to work. The proper uniform should be worn at all times including dress, make-up, hair, and jewelry.
- Properly accept and book reservations. When there is not the guest’s desired time available, offering an alternative time slot or option to ensure the guest joins us.
- Calculate, note, and quote accurate wait times. When the wait is extensive, being sure to offer the bar for cocktails and appetizers before heading to the table for dinner.
- Keep floors, entry, and aisleways clean and free of debris.
- Assist in bussing tables, when we are on a wait or in need of a table immediately.
- Provide guests “right of way” and assist guests needing directions around the restaurant.
- Genuinely thank all departing guests for dining with us and welcome all guests joining us.
- Be familiar with all restaurant information to be able to answer any guest questions or address any concerns.
- Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty.
EOE
