What are the responsibilities and job description for the IT Field Technician position at Whistle Express Car Wash?
Support Innovation. Drive Reliability. Make Tech Work Smarter.
At Whistle Express Car Wash, we’re more than a car wash—we’re a fast-growing, people-powered organization built on ownership, pride, and transparency. As a Field Support Technician, you’ll be at the frontlines of our technology infrastructure—ensuring systems work seamlessly and securely so our teams can deliver outstanding customer service.
This hands-on, field-facing role combines technical expertise with a service mindset. You’ll help us stay connected, efficient, and future-ready while bringing accountability and problem-solving to every interaction. If you're a self-starter who thrives on growth and challenge, this is your chance to contribute to a company that’s scaling across the Southeast and beyond.
What You’ll Do
Frontline Tech Support (Ownership & Accountability)
- Serve as the first line of support for all hardware and software-related issues across your assigned region.
- Configure and install Car Wash Point of Sale systems, tunnel controllers, new user hardware (PCs, mobile phones, etc.), and peripherals.
- Provide remote and on-site support for field teams, ensuring tools and systems are operational and optimized.
Infrastructure Maintenance & Communication Systems (Transparency & Precision)
- Manage systems that keep the organization connected and functional, including:
- Desk and mobile phones
- Camera and surveillance systems
- VoIP platforms and VPNs
- Internet/Wi-Fi at office and wash locations
- Collaborate with third-party vendors and internal teams to ensure uptime and reliability.
System Integrity, Security & Compliance (Pride in What We Do)
- Maintain data security, backup protocols, and antivirus solutions to safeguard company infrastructure.
- Support PCI compliance efforts, file access controls, and user permissions.
- Implement and test disaster recovery strategies, including power redundancy and system restore operations.
Project Implementation & Innovation (Growth & Vision)
- Assist in delivering company-wide tech initiatives like Office 365 migrations or cloud file-sharing rollouts.
- Bring new ideas and solutions to leadership that reduce costs, improve efficiency, and support Whistle’s growth.
- Ensure all IT policies are upheld to support audit readiness and employee compliance.
What You Bring
Must-Have Qualifications & Skills
- Certifications or coursework in Microsoft OS, Office 365, and Android OS.
- 2 years experience supporting Windows systems, Office 365, and solving daily tech issues.
- Experience with mobile platforms, phone systems, and backup/restore protocols.
- Strong interpersonal skills—able to explain technical issues in everyday language.
- A solutions-oriented mindset and passion for helping others.
- Willingness to travel across the U.S. to support multiple car wash regions.
Preferred Experience
- Familiarity with network fundamentals and Point-of-Sale (POS) technology.
- Experience supporting remote teams or working in a fast-paced, multi-site environment.
- Bonus points for experience in camera systems, VPN, VoIP (Skype), and TeamViewer.
What We Offer
- Competitive Compensation (based on experience)
- Company Vehicle
- Comprehensive Benefits Package:
- Health, dental, vision, and life insurance
- 401(k) with company match
- Employee perks and technology allowances
- Career growth in a fast-expanding company
- A supportive team environment with a culture built on transparency and trust
Why Whistle Express Car Wash?
We’re on a mission to become the America's neighborhood car wash—and we’re doing it with speed, integrity, and people-first tech. Every team member at Whistle is empowered to take ownership, show pride, and grow in a company that values their contribution.
Join us in building an IT foundation that supports real-time problem solving, fuels operational excellence, and helps us grow the cleanest, fastest car wash in the nation.
Be the Tech Backbone Behind Our Success. Apply Today.
Ready to take the wheel and drive technology at Whistle? We’d love to meet you.
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Functional Expert: Considered a thought leader on a subject
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
