What are the responsibilities and job description for the Shift Leader / Customer Experience Representative position at Whistle Express Car Wash?
Shift Leader / Customer Experience Representative
Join Whistle Express – Where Every Wash is a Win, and Growth Drives Success!
Are you ready to take on a leadership role in a fast-growing, community-oriented company? Whistle Express is looking for dedicated and responsible individuals to join our team as Shift Leader / Customer Experience Representative. With over 140 locations and ambitious plans for further expansion, we’re looking for goal-oriented, customer-focused leaders like you to help drive our success!
At Whistle Express, our mission is simple: Deliver the best car wash experience while making a positive impact on our customers and communities. We don’t just wash cars – we create memorable experiences, ensuring every customer leaves with a smile.
Core Values That Drive Our Success
At Whistle Express, we’re guided by core values that keep our team strong and united:
- Growth: We believe in continuous improvement, both personally and professionally.
- Ownership: We take pride in our work and embrace our successes and challenges.
- Accountability: We hold ourselves and each other to the highest standards.
- Transparency: We value openness and honesty in all aspects of our business.
- Pride in What We Do: Every car wash reflects our dedication to quality and customer satisfaction.
Your Role as a Shift Lead
As a Shift Lead / Customer Experience Representative, you’ll play a key role in daily operations, ensuring the highest level of customer satisfaction while leading the team during shifts. Here’s what your role includes:
- Customer Engagement: Welcome customers, answer questions, promote our unlimited wash memberships, and educate new customers on our variety of wash options and services.
- Operations & Safety: Guide vehicles into the wash tunnel, prep vehicles, and monitor equipment to ensure smooth, safe, and efficient operations.
- Team Leadership: Act as a key holder responsible for opening and closing procedures and take charge of staff leadership in the absence of the Assistant Site Leader or Site Leader.
- Attention to Detail: Conduct vehicle checks, uphold our "Sparkle Assurance" standards, and ensure each wash meets and exceeds customer expectations.
Whistle Express offers multiple paths for career advancement. Shift Leads who demonstrate dedication and commitment to growth can move up to roles like Assistant Site Leader, Site Leader, or into specialized positions such as Trainer or Maintenance Technician.
Perks & Benefits
We offer a comprehensive benefits package designed to support your career and personal well-being:
- Competitive Pay with uncapped monthly commissions
- Paid Time Off (PTO)
- 401(k) with Company Match
- Commission Opportunities
- Service Awards
- Employee Discounts
- Paid Holidays
- Free Car Washes
- Flexible Scheduling
- Paid Training
- A Culture of Growth & Opportunity
Why Choose Whistle Express?
We’re offering more than a job – we’re offering a career with purpose. With over 140 locations and a roadmap for continued growth, Whistle Express is dedicated to helping our team members succeed and grow alongside us.
Make an Impact with Whistle Express!
If you’re a natural leader with a desire to further develop your customer service, operational efficiency, and team leadership skills, we want to hear from you. Apply today and take the next step in your career as a Shift Leader at Whistle Express. Your desire to further develop your leadership skills will help drive our success, and your career growth.
Ready to Lead and Make an Impact with Whistle Express? Apply Today!
Education
Preferred- Some college or better
- High School or better
Behaviors
Required- Enthusiastic: Shows intense and eager enjoyment and interest
- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
Motivations
Required- Goal Completion: Inspired to perform well by the completion of tasks
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
