Hospitality Operations Coordinator

Position Summary

We are looking for a friendly, experienced Operations Coordinator to join our team. This position is responsible for coordinating a uniquely WhistlePig and “Vermont” guest experience to support our premium brand. You will be responsible for communicating and serving as the liaison with the WhistlePig sales team and leadership to maximize guest flow through the guest house(s) and help coordinate, organize and execute farm events/activities, as well as supporting the Hospitality Team with administrative and operational tasks in the day-to-day servicing of our guests.

Primary Duties

Assist with creating WhistlePig brand ambassadors and promoting barrel sales through high quality, experiential brand immersion.

Responsible for communicating with the WhistlePig sales and marketing departments, as well as leadership & the guests to coordinate their experience via email and phone correspondence in accordance with the pre-determined timeline of communication.

Assist the Director of Hospitality in growing the FarmStay program in scope, delivery, new offerings, staffing overflow, and brand vision.

Stay closely connected with local activities & events that might be attractive to offer our guests while visiting VT.

Manage the weekly scheduling for FarmStay Hosts/Chef/Housekeeping.

Maintain FarmStay Live Booking System & Internal FarmStay Calendars.

Plan FarmStay Itineraries, including onsite barrel selections, activities & excursions, both on and offsite.

Build relationships with offsite lodging vendors for when we must host guests offsite, and manage those reservations as needed.

Determine best flow/use of onsite lodging, including room assignments, with guidance from group contact.

Ensure all travel details, welcome letters/guest itineraries/questionnaires/waivers are sent to guests according to timeline.

Coordinate all post-stay guest gifting and follow up communication.

Other duties as assigned.

Requirements

Skills, Qualifications and Abilities

Ability to prioritize tasks and manage multiple schedules simultaneously.

Superior time management skills, efficient and creative at scheduling appointments and meetings within limited time frames.

Excellent attention to detail, ensuring all details (dates, times, locations, participants) are accurate.

Strong multitasking skills and the ability to stay calm under pressure.

Professional appearance and attitude.

Ability to effectively communicate with both excellent written and verbal skills and proven experience in customer service.

High energy, proactive, and highly organized with an ability to manage and complete multiple tasks on time.

Excellent & creative problem-solving skills.

Highly proficient in Microsoft Office (Word, Excel, Publisher and PowerPoint).

Ability to stand or walk for extended periods during events.

Ability to potentially work evenings, weekends, or on holidays depending on the event schedule.

Must live within commutable driving distance of Shoreham, VT

Must possess a valid driver's license.

Education

High school diploma or equivalent

The mashbill: compensation, benefits, perks, and other fun stuff

The compensation for this role is a competitive hourly wage plus a biannual bonus, determined by individual performance, paired with company performance and goals

Paid personal time off, paid sick time, paid volunteer time, and paid holidays

Industry-leading paid parental leave benefits

Annual Well-Rounded Wellness benefit, to support physical and mental health, environmental wellness and financial soundness for employees

Insurance plans through BlueCross BlueShield (health), including a CDHP HSA plan with company contributions, Delta (dental and vision), and Renaissance (accident and STD/LTD/AD&D coverages as well as life insurance)

Support and resources via EAP access through our health insurance program, with additional concierge, legal consultation, mental health, mindfulness and wellness resources through NexGen

Financial wellness benefits through FinFit, as well as discounts on and access to hundreds of benefits and services through Working Advantage, our Employee Perks program

Safe Harbor 401K plan with generous company match

…In addition to the opportunity to work with the world's leading rye whiskey – come join us!

The hourly wage of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, and training. The above hiring range represents the Company's good faith and reasonable estimate of the range of possible compensation at the time of posting.

About WhistlePig Whiskey

Free from the industry rules and status quo, we bring great whiskey to the people without being limited by old conventions that have kept Rye Whiskey from living up to its true potential. Always brimming with new ideas, the WhistlePig team focuses on audacious experimentation, big age statements and bold experiments.