What are the responsibilities and job description for the Team Lead position at WHIT'S FROZEN CUSTARD?
About us
We are a locally owned business that creates a fun and energetic environment providing Frozen Custard to our customers. We make our Custard daily and have many variations on our product.
Our work environment includes:
- heavy lifting
- customer focused
- open food preparation
## Job Summary
We are seeking a fun and energetic Team Leader to join our team. The ideal candidate will lead by example, drive sales, and provide exceptional customer service in a fast-paced environment.
## Duties
- Supervise and motivate team members
- Utilize strong organizational skills to manage store operations effectively
- Conduct operations making product and store tasks
- Provide excellent customer service by addressing inquiries and resolving issues promptly
- Communicate effectively with team members, management, and customers
## Experience
- Excellent customer service skills with the ability to handle various customer situations
- Food Manager Certification or Person in Charge Certification
Job Type: Part-time
Pay: $11.00 - $15.00 per hour
Expected hours: 30 – 40 per week
Shift:
- Day shift
- Evening shift
Application Question(s):
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
- Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.
What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Jane Lew, WV 26378 (Required)
Ability to Relocate:
- Jane Lew, WV 26378: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $15
