What are the responsibilities and job description for the Inside Sales position at Whitaker Corporation?
Job Title: Inside Sales & Customer Care Manager
Reports to: President
Key Responsibilities:
Customer Care Responsibilities:
Requirements:
Preferred Qualifications:
Reports to: President
Key Responsibilities:
- Develop and implement sales strategies to drive revenue growth within the assigned customer base.
- Lead a team of inside sales representatives, providing coaching and guidance to maximize performance.
- Monitor and evaluate sales performance, identifying opportunities for improvement.
- Collaborate with the marketing team to generate leads and create promotional campaigns.
- Build strong relationships with new and existing clients to ensure long-term customer loyalty.
- Manage the sales pipeline, track progress, and report on key sales metrics.
- Identify upsell and cross-sell opportunities to increase average deal size and customer value.
Customer Care Responsibilities:
- Oversee and manage the customer care team to ensure timely resolution of customer inquiries and issues.
- Establish customer care policies and procedures to enhance the customer experience.
- Monitor customer feedback and survey results to identify trends and resolve recurring issues.
- Act as a point of escalation for complex customer care issues and collaborate with other departments.
- Track customer satisfaction metrics and work to continuously improve service levels.
- Ensure smooth order fulfillment and timely delivery, working closely with internal teams.
- Develop customer retention strategies to minimize churn and maximize customer loyalty.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
- Minimum 5 years of experience in inside sales, customer service, or a related field, with at least 2 years in a leadership role.
- Strong leadership skills with experience managing and developing teams.
- Proven track record of meeting or exceeding sales targets and managing customer relationships.
- Excellent communication and problem-solving abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- A customer-centric mindset with a commitment to delivering exceptional service.
Preferred Qualifications:
- Familiarity with the company's products and services or industry experience.
- Formal sales training or certification is a plus.