NetSuite Developer/Administrator

The NetSuite Administrator, is a critical role in ensuring our NetSuite platform is tailored to our business needs, and operates at peak performance, all while providing exceptional user support across the organization.

ESSENTIAL FUNCTIONS:

Data Management & Optimization:

• Manage and organize the company's digital data within NetSuite to ensure it is accurate, accessible, and optimized for business processes.
• Regularly monitor and improve data integrity and efficiency across various departments (finance, sales, inventory, etc.).

Perform regular audits of the system's data to maintain consistency and accuracy. System C

Customization & Configuration:

• Tailor NetSuite ERP, CRM, and eCommerce solutions to align with the specific needs and operational requirements of the business.
• Customize dashboards, forms, fields, records, reports, and workflows to improve user experience and system performance.
• Design and implement custom solutions for complex business requirements, ensuring scalability and future- proofing.

User Support & Training:

• Provide expert-level support and troubleshooting to internal users, addressing any issues or challenges they encounter with the NetSuite system.
• Lead user training sessions and develop training materials to ensure smooth onboarding for new users and ongoing professional development for existing staff.
• Serve as the primary point of contact for NetSuite-related inquiries across departments.

Troubleshooting & System Maintenance:

• Proactively identify and resolve system issues, glitches, or performance bottlenecks to ensure uninterrupted business operations.
• Manage system updates and patches to ensure the NetSuite instance is running the latest versions and improvements.
• Coordinate with vendors and internal teams to resolve complex system issues and perform root cause analysis for recurring issues.

Collaboration & Cross-Functional Integration:

• Work closely with various departments (Finance, Sales, Operations, IT) to understand their business processes and translate these into NetSuite configurations and customizations.
• Lead system integration projects and work with third-party vendors to ensure seamless data flow between NetSuite and other software systems.

Continuous Improvement & Optimization:

• Stay current with the latest NetSuite developments, industry trends, and best practices to drive continuous improvements within the system.
• Collect feedback from users to identify pain points and opportunities for process improvements.
• Implement enhancements that improve system functionality, user satisfaction, and overall efficiency.
• Guides, leads, and mentors. Actively demonstrates the values of SPIRITED.
• Any other duties of similar or lesser nature as required

COMPETENCIES, SKILLS AND ABILITIES

• Strong proficiency in NetSuite Reporting & Analytics (Saved Searches, KPIs, and Dashboards).
• Advanced understanding of NetSuite data migration, integrations, and import/export processes.
• Solid knowledge of NetSuite’s data model and ability to troubleshoot complex data-related issues.
• Experience with NetSuite implementation and ongoing system maintenance.

Technical Skills:

• Proficient with basic programming and scripting (SuiteScript) is mandatory.
• Advanced Excel skills and ability to manipulate large data sets.
• Proficient with NetSuite’s SuiteTalk (Web Services API) and Suite Analytics Connect is mandatory.

Soft Skills:

• Excellent problem-solving and analytical thinking skills to troubleshoot issues and optimize system performance.
• Strong interpersonal and communication skills to effectively collaborate with both technical and non-technical stakeholders.
• Ability to train and mentor staff and translate technical details into understandable concepts for non-technical users.
• Strong organizational skills with meticulous attention to detail.
• Self-motivated, with the ability to manage multiple projects and deadlines in a fast-paced environment.

Experience:

• At least 5 years of hands-on experience working with NetSuite, including system administration, customizations, and integrations.
• Proven experience in configuring and maintaining custom record types, fields, forms, reports, workflows, and roles within NetSuite.
• Deep knowledge of NetSuite ERP, CRM, and eCommerce modules, with hands-on experience in financial modules (A/R, A/P, GL, revenue recognition) and reporting.

Certifications:

• NetSuite Administrator Certification is highly preferred. Other relevant certifications (e.g., Suite Foundation, Suite Cloud Developer) are a plus.