What are the responsibilities and job description for the Maitre D position at White Horse Tavern?
Maitre D' – Fast Pace Restaurant
Type: Full-Time
We are seeking a professional and experienced Maitre D’ to join our team at White Horse Tavern. If you are confident, customer-focused, and skilled at managing the front-of-house experience, we’d love to hear from you!
Responsibilities:
- Serve as the first point of contact for guests, ensuring a warm and welcoming experience.
- Utilize Resy to manage reservations efficiently, optimize seating arrangements, and maximize table turnover.
- Answer phone calls, assist with guest inquiries, and provide information about the restaurant’s offerings and policies.
- Confidently enforce venue policies while maintaining a professional and approachable demeanor.
- Handle difficult customers and challenging situations with tact and professionalism.
- Collaborate with the kitchen and waitstaff to ensure smooth communication and service flow.
- Maintain a clean, organized, and inviting front-of-house environment.
Requirements:
- Previous experience as a Maitre D’ or similar role in a fast-paced restaurant environment.
- Proficiency in Resy or similar reservation management platforms.
- Strong communication and interpersonal skills, with the ability to manage customer relationships effectively.
- Professional demeanor with the confidence to enforce policies and handle sensitive situations.
- Availability to work flexible hours, including late nights, weekends, and holidays.
- A passion for hospitality and creating memorable guest experiences.
What We Offer:
- Competitive salary and opportunities for growth.
- A dynamic and supportive work environment.
- The chance to be part of a highly regarded dining establishment.
Join us in delivering exceptional hospitality and ensuring every guest leaves with a memorable experience!
More detail about White Horse Tavern part of Hudson Street Hospitality