What are the responsibilities and job description for the Community Health Worker position at White House Clinics?
At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.
White House Clinics employees enjoy a competitive wage and robust benefit package including:
- Employer Paid Health, Life & Disability Insurance
- 4 Weeks of PTO
- Retirement Plan
- 8 Paid Holidays
Many employees work alternative work schedules which allow them a day off during the week.
At White House Clinics, we believe in providing our employees with opportunity for both personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care. Join us today!
PRIMARY FUNCTION
The Community Health Worker works as part of the primary care team to support patient understanding of chronic conditions and to encourage a healthy lifestyle. The Community Health Worker will facilitate a shared goal model to achieve care that is patient and family centered. Additionally, the Community Health Worker will assist patients in coordinating care across multiple care delivery settings and in accessing community resources to overcome barriers in improving health.
PRINCIPLE DUTIES
General
- Participates as a key member of the care team, including participation in the morning huddle and other team based activities.
- Maintain communication with the care team by documenting conversations with and/or relating to patient in the electronic health record.
- Assists with other duties or in other departments as instructed by supervisor.
- Acknowledges that White House Clinics strive to be a patient-centered medical home and, as such, prescribe to illustrates the employee’s role in aforementioned team-based care and accepts responsibility for being an active member of the team, including identification of quality improvement opportunities.
Health Education
- Assess patient’s health literacy to facilitate selection of appropriate education interventions.
- Upon referral from provider, complete approved disease management or healthy behavior curricula with patients.
- Assist patients in setting self-management goals utilizing motivational interviewing techniques.
- Monitor patient progress on plan of care and facilitate changes as needed.
- Remains informed of approved tools and documents that support a guided care process.
Care Coordination
- Cultivate and support primary care and subspecialty co-management with timely communication, inquiry, follow up, and integration of information into the care plan regarding transitions-in-care and referrals.
- Coordinate communication with patient and care team after inpatient discharge and/or emergency department visits.
- Reinforce patient understanding of selection of appropriate care setting if needed.
- Serve as a key contact and resource for family members and other care providers for high-risk patients.
- Facilitate and attend meetings between patient, families, care team, payers and community resources, as needed.
Community Resource Navigation
- Assess patient and family’s unmet health and social needs.
- Provide navigation assistance with community resources such as food/nutrition, housing, advocacy, health care navigation, job searching, transportation assistance and any other non-medical need.
- Completes referrals to these resources as required.
- Ensure effective tracking of test results, medication management, and adherence to follow-up appointments by working with appropriate health information staff.
- Utilizes community resources lists, submits updates to the Enabling Services SLM, and serves as a reference to other care team members on community resources.
JOB REQUIREMENTS
Minimum Education
High School Diploma or GED. Preference will be given to candidate with a Bachelor Degree in Social Work, Health Promotions or a Licensed Practical Nurse.
Minimum Work Experience
One year of experience working in a medical office or community based organization.
Required License
n/a
Qualifications
Successful applicants will be mature and well organized with pleasant personality, have a professional appearance, and warm, friendly demeanor and speaking voice. Since this position will be directly responsible for assisting patients with linkages to community resources and implementation of education plans candidate must have critical thinking skills. Position requires strong verbal and written communication skills.
ORGANIZATIONAL EXPECTATIONS
Professionalism
Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of practice through reading and in-services. This is especially important in the areas of insurance coverage and claims, patient flow, scheduling, assuring correct patient information, and handling patient relations. Obeys appropriate dress code as specified in Employee Handbook. Provide superior customer service to all patients, external customers (office staff of other offices, hospital, community agencies, etc.), and co-workers. Serves as an ambassador of the White House Clinics in all conversations and interactions with these parties.
Service
Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Mission and Vision and Values of the organization. Maintains clinic standards for a clean and quiet patient environment to maintain a positive patient care experience. Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
Compliance
Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards. Complies with organizational and regulatory policies for handling confidential patient information. Adheres to professional standards, clinic policies and procedures (OSHA, HIPAA, Standing Orders, etc.), federal, state, and local requirements, Health Resources and Services Administration (HRSA), U.S. Department of Health and Human Services (HHS), Office of the Inspector General (OIG), etc. Cooperates fully with all aspects of Corporate Compliance Plan and Standards of Conduct. Participates in all safety programs which may include assignment to an emergency response team.
ACCOUNTABILITY
Accountable to the White House Wellness Program Manager.
SUPERVISION EXERCISED
None.
TYPICAL PHYSICAL DEMANDS
This position requires sitting, some bending, stooping and stretching. Eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment are also required. Position requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Employees will be required lift papers or boxes up to 50 pounds occasionally.
TYPICAL WORKING CONDITIONS
Work is performed in office environment and involves frequent contact with staff and the public. Position may involve dealing with angry or upset people. Evening and/or weekend work is required. Work may be stressful at times.
SALARY
$15.04 - $23.68
WORK HOURS
37.5 hours (Irregular work hours, some overtime possible at times.)
EVALUATION
Evaluated annually by the Service Line Manager with input from providers and support staff as appropriate.
Salary : $15 - $24
