Patient Access/Health Information Associate

At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.

White House Clinics employees enjoy a competitive wage and robust benefit package including:

Many employees work alternative work schedules which allow them a day off during the week.

At White House Clinics, we believe in providing our employees with an opportunity for both personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care.

In this position the associate would have daily duties relating to both Receptionist and Health Information departments. The Patient Access & Health Information Associate greets patients and visitors, acts as an intermediary between patients and clinical staff, and ensures accuracy of patient demographic and billing information in the practice management system. The Patient Access & Health Information Associate influences patient flow and the general pace of clinic business day through scheduling decisions and is responsible for the retrieval, distribution, scanning and posting of medical records and reports. The Patient Access & Health Information Associate works to provide medical information to the health care team, which is vital to providing quality patient care.

High School Diploma

Minimum 1-year medical office experience preferred.

n/a

Successful applicants will be mature and well organized with pleasant personality and speaking voice. Since this position provides the patient or visitors first impression of our clinic, professional appearance, and warm, friendly demeanor.

Knowledge of medical office procedures, basic computer skills, and scheduling. Position requires skills in verbal and written communication and multi-tasking. Proficient time management and organizational skills. Preference will be given to candidate with previous medical office experience.

Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of practice through reading and in-services. This is especially important in the areas of insurance coverage and claims, patient flow, scheduling, assuring correct patient information, and handling patient relations. Obeys appropriate dress code as specified in Employee Handbook. Provide superior customer service to all patients, external customers (office staff of other offices, hospital, community agencies, etc.), and co-workers. Serves as an ambassador of the White House Clinics in all conversations and interactions with these parties.

Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Mission and Vision and Values of the organization. Maintains clinic standards for a clean and quiet patient environment to maintain a positive patient care experience. Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.

Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards. Complies with organizational and regulatory policies for handling confidential patient information. Adheres to professional standards, clinic policies and procedures (OSHA, HIPAA, Standing Orders, etc.), federal, state, and local requirements, Health Resources and Services Administration (HRSA), U.S. Department of Health and Human Services (HHS), Office of the Inspector General (OIG), etc. Cooperates fully with all aspects of Corporate Compliance Plan and Standards of Conduct. Participates in all safety programs which may include assignment to an emergency response team.

Accountable to the Front Office Team Leader and Service Line Manager and responsible for keeping the Front Office Team Leader and Service Line Manager informed of office activities and problems that arise.

None.

This position requires sitting, some bending, stooping and stretching. Eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment are also required. Position requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Employees will be required lift papers or boxes up to 50 pounds occasionally.

Work is performed in office environment and involves frequent contact with staff and the public. Position may involve dealing with angry or upset people. Evening work is required. Work may be stressful at times.

$31,000 - $48,000 / year

*Depending on experience*

37.5 hours (Irregular work hours, some overtime possible at times.)

Evaluated annually by the Team Leader or Service Line Manager with input from providers and support staff as appropriate.