What are the responsibilities and job description for the Triage (RN) position at White House Clinics?
Benefits:
White House Clinics employees enjoy a competitive wage and robust benefit package including:
- Employer Paid Health, Life & Disability Insurance
- 4 Weeks of PTO
- Retirement Plan with Employer Contribution
- 8 Paid Holidays
Summary:
At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.
In the need to protect our staff and patients, White House Clinics is requiring COVID-19 vaccination for all new hires prior to starting employment.
Triage Nurse Responsibilities:
- Acts as the intermediary between patients and care team.
- Relays messages to medical providers from patients, requests plan of action for patient care and relays direction from care team to the patient.
- Serves as main point of contact for patient lab results and other instruction from the care teams to patients.
- Provides education to patients regarding lab results, clarification of provider instruction (within scope of license) and answers general medical questions.
- Provides education on COVID-19 vaccination and schedules patients for vaccine appointments.
- Assists with pre-authorizations for medications and assists providers with prescription requests.
- Works within scope to triage patient medical concerns, schedule medical visits when appropriate, provide basic care and education to patients, and direct patients to higher level of care as needed.
- Maintains accurate and thorough patient records.
- Records vital statistics and other pertinent patient data including medical and social histories as needed.
- Documents every patient contact in patient chart.
- Ensures all patient calls are answered, messages are returned and all contact is documented within the specified timeframes as determined by organizational policy.
- Assists Patient Access team members with in-person triage and assessment of walk-in patients and works with medical provider to determine care plan for patient.
- Other duties within the scope of practices as assigned by the provider and/or supervisor.
- Provides superior customer service to all patients, external customers (office staff of other offices, hospital, community agencies, etc.), and co-workers. Serves as an ambassador of the White House Clinics in all conversations and interactions with these parties.
- Maintains personal compliance with all White House Clinic policies and procedures (OSHA, HIPAA, Standing Orders, etc.)
Registered Nurse REQUIREMENTS:
Minimum Education
Completion of an accredited nursing program
Minimum Work Experience
Minimum 1 year medical office experience preferred.
Required License
Current Kentucky Nursing License
Basic Life Support Certification
