What are the responsibilities and job description for the Front Desk Supervisor position at White Lodging - JW Marriott Indianapolis?
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities
What You’ll Do
The Front Desk Supervisor ensures exceptional guest experiences while overseeing daily operations at the Front Desk. Key responsibilities include:
Delivering the highest quality of service to guests, anticipating and exceeding their expectations.
Running the "perfect shift" by ensuring all checklist items are complete and standards are upheld.
Supervising Front Desk staff and ensuring adherence to brand standards.
Overseeing the department in the absence of the Department Manager.
Performing hourly tasks and operating equipment as needed, while assisting with new associate training and cross-training.
Handling additional responsibilities as assigned to maintain smooth operations.
What You’ll Bring
An outgoing personality and positive attitude.
Adaptability and the ability to work in a fast-paced environment.
Hospitality experience preferred but not required.
Other Information
What You Can Look Forward To
Medical, Dental, and Vision Insurance starting Day 1
Paid Parental Leave
Vacation/Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
401(k) with company match
Hostcare Resources healthcare concierge
Leadership development opportunities
Tuition reimbursement
Discounts on hotel rooms, dining, and travel/entertainment experiences
Multiple hotels in each market for more career opportunities
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
Location Code: 2554
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities
What You’ll Do
The Front Desk Supervisor ensures exceptional guest experiences while overseeing daily operations at the Front Desk. Key responsibilities include:
Delivering the highest quality of service to guests, anticipating and exceeding their expectations.
Running the "perfect shift" by ensuring all checklist items are complete and standards are upheld.
Supervising Front Desk staff and ensuring adherence to brand standards.
Overseeing the department in the absence of the Department Manager.
Performing hourly tasks and operating equipment as needed, while assisting with new associate training and cross-training.
Handling additional responsibilities as assigned to maintain smooth operations.
What You’ll Bring
An outgoing personality and positive attitude.
Adaptability and the ability to work in a fast-paced environment.
Hospitality experience preferred but not required.
Other Information
What You Can Look Forward To
Medical, Dental, and Vision Insurance starting Day 1
Paid Parental Leave
Vacation/Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
401(k) with company match
Hostcare Resources healthcare concierge
Leadership development opportunities
Tuition reimbursement
Discounts on hotel rooms, dining, and travel/entertainment experiences
Multiple hotels in each market for more career opportunities
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
Location Code: 2554
