What are the responsibilities and job description for the Front Office Supervisor position at White Lodging - Kimpton Santo San Antonio?
Summary:
What You'll Do
What You'll Bring
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities
What You'll Do
- The supervisor ensures the Front Office team delivers on brand standards and passes all brand standard audits
- Capable of performing all hourly functions and operating all equipment in department
- Assist in training new associates and cross-training existing associates according to the Certification Program
- Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary
- Communicate properly and effectively with the guest, associates, and managers
- Effectively operate the hotel computer system upon certification and maintain a knowledge of the hotel reservation system
- Responsible and accountable for issued bank and counting bank at beginning and end of shift
- Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e., mall, restaurants)
- Perform other duties as assigned
What You'll Bring
- The Front Officer Supervisor has the experience and desire to give guests the best service and experience
- Desire to take initiative and self-motivate
- Ability to use good judgement and problem-solving skills
- The ability to lift, carry or otherwise move up to 10 lbs. regularly and 25 lbs. occasionally. As well as the ability to move and stand for extended periods of time
Other Information
DailyPay option
- Day 1 Medical, Dental and Vision insurance
- Vacation/Paid Time Off (PTO) with rollover
- Complimentary wellness tools
- Unlimited referral bonuses
- 401(k) with company match
- Hostcare Resources healthcare concierge
- Leadership development
- Tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
Location Code: 4703
