What are the responsibilities and job description for the Front Desk Agent position at White Lodging - Milwaukee Market?
Who We Are
What You'll Do
What You'll Bring
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. Apply Now and a recruiter will be in touch within 48-hours. Get ready to shine.
Pay range: $18-$20
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
What You'll Do and What You'll Bring
What You'll Do
- Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
- Check the guest in and out efficiently and in a friendly manner
- Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
- Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
- Assist in maintaining the cleanliness of the lobby and entrance
- Ensure security and confidentiality of all guest and hotel information
- Effectively respond to and resolve guest concerns or complaints
- Perform other duties as assigned
What You'll Bring
- Strong communication skills
- A passion for customer service
- The ability to be flexible and adapt to any situation
- A desire to work as part of the front desk team
- An outgoing personality with a positive attitude
- Previous hospitality experience always helps, but not required
- The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary
What You Can Look Forward To
Day 1 Medical, Dental and Vision insurance
- Vacation/Paid Time Off (PTO) with rollover
- Complimentary wellness tools
- Unlimited referral bonuses
- 401(k) with company match
- Hostcare Resources healthcare concierge
- Leadership development
- Tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. Apply Now and a recruiter will be in touch within 48-hours. Get ready to shine.
Location Code: 7112
Salary : $18 - $20