What are the responsibilities and job description for the Director of Housekeeping position at White Lodging - Richmond Marriott?
Summary:
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in.
Responsibilities
What You’ll Do
- Oversee all housekeeping operations, including guest rooms, public areas, laundry, and team member spaces, ensuring the highest cleanliness standards.
- Lead, mentor, and develop the housekeeping team, including hiring, training, and performance management.
- Implement and maintain efficient operational processes to control expenses, manage labor productivity, and optimize financial performance.
- Conduct regular inspections to uphold brand and White Lodging standards, ensuring compliance with cleanliness, safety, and sustainability guidelines.
- Respond to guest concerns and operational challenges, proactively resolving issues to enhance satisfaction.
- Collaborate with other hotel departments to streamline communication, improve efficiency, and support overall hotel success.
What You’ll Bring
- Proven leadership experience in housekeeping or a related field, preferably in hospitality.
- Strong financial acumen with experience managing budgets, payroll, and cost controls.
- Excellent communication and problem-solving skills with a focus on guest and team satisfaction.
- Ability to develop, train, and motivate a high-performing housekeeping team.
- Strong organizational skills and attention to detail in managing hotel cleanliness and compliance standards.
- Flexibility to work various shifts, including weekends and holidays, as needed.
Other Information
What You Can Look Forward To
- Day 1 Medical, Dental, and Vision insurance
- Paid Parental Leave
- Vacation and Paid Time Off (PTO) with rollover
- 401(k) with company match
- Complimentary wellness tools
- Unlimited referral bonuses
- Leadership development opportunities
- Tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
Location Code: 2590
