What are the responsibilities and job description for the Director of Guest Experience position at White Lodging - The Lodge & Spa at Brush Creek...?
Compensation up to $100,000.00 with 15% bonus and 15% guaranteed end of season bonus!
This role is located in Saratoga, Wyoming at our Brush Creek Ranch!
Summary:White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities
What You'll Do
- Oversee and lead the Front Office, Housekeeping, Loss Prevention and Spa teams.
- Monitor guest satisfaction and associate engagement trends and take swift action on any issues.
- Builds bench for directors and managers. In addition, oversees the recruitment efforts for each department. Holds leaders accountable to goals.
- Guides and coaches teams on operational processes and procedures.
- Proactively recognize productivity issues and creates action plans with directors to resolve them.
- Other reasonable duties as assigned.
What You'll Bring
- Advanced knowledge of budgeting and long-range forecast process.
- Motivate and lead departments through ongoing training and development plans.
- Expert-level knowledge of TM1, P&L, and P&L Critique preferred.
- Coaching team and ensuring accountability for processes and results.
- Managing up to senior leaders
- Strong written and verbal communication skills towards team, other hotel departments, guests, and owners.
Other Information
What You Can Look Forward To
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. Get ready to shine.
- Day 1 Medical, Dental and Vision insurance
- Company-provided Paid Parental Leave and Short-Term Disability
- Affordable $2/day Medical insurance with free wellness care
- Unlimited referral bonuses
- Vacation/Paid Time Off (PTO) with rollover
- Tuition reimbursement
- Complimentary and discount hotel stays
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. Get ready to shine.
Location Code: 9090
Salary : $2
