Event Operations Manager

*This is position is located in person at the Louisville Marriott Downtown

SUMMARY

Directs and motives team while personally assisting in providing high quality service based on requirements and standards. Monitors

and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to

everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

RESPONSIBILITIES

Interview, hire, train, and empower team members to achieve strong guest service results

Investigate and resolve service issues and encourage staff to achieve higher levels of guest satisfaction

Create and manage staffing schedules to ensure all events are adequately serviced to exceed guest needs

Responsible for timekeeping, payroll processing, and accurate management of information including gratuity distribution

based on hours distribution

Maintains accurate billing information to ensure correct billing at the conclusion of the event

Supervise event floor during operations and ensure staff and stations are functioning properly.

Enforce safety standards to ensure team members work, avoiding accident hazards and preventing on the job injuries

Achieve service standards associated with White Lodging and deliver all service harmonies

Ensure all rooms are set according to Event Order, and manage set up and event function with eye to managing labor cost

efficiently

Focus team on reduction of waste and keeping all equipment in good working condition

Keep abreast of industry standards, trends, and innovative meeting space décor to make the event memorable and best in

class

Maintain positive work environment which engages team members to achieve higher levels of results and continual

improvement.

SKILLS

Ability to create and articulate compelling vision for success which engages team to achieve desired goals

Excellent communication skills, both verbal and written

Ability to multi-task, paying attention to detail and executing strong results

Ability to influence without authority

EDUCATION/EXPERIENCE

Minimum five (5) years’ experience working as a Banquet Manager/Supervisor, preferably in a hgh volume banquet

environment.

College degree preferred

WORKING CONDITIONS

Position requires lifting, pushing and pulling average 50 lbs. on a consistent basis