What are the responsibilities and job description for the Front Desk Supervisor position at White Lodging?
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities
What You’ll Do
The Front Desk Supervisor ensures exceptional guest experiences while overseeing daily operations at the Front Desk. Key responsibilities include:
What You Can Look Forward To
Location Code: 2567
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities
What You’ll Do
The Front Desk Supervisor ensures exceptional guest experiences while overseeing daily operations at the Front Desk. Key responsibilities include:
- Delivering the highest quality of service to guests, anticipating and exceeding their expectations.
- Running the "perfect shift" by ensuring all checklist items are complete and standards are upheld.
- Supervising Front Desk staff and ensuring adherence to brand standards.
- Overseeing the department in the absence of the Department Manager.
- Performing hourly tasks and operating equipment as needed, while assisting with new associate training and cross-training.
- Handling additional responsibilities as assigned to maintain smooth operations.
- An outgoing personality and positive attitude.
- Adaptability and the ability to work in a fast-paced environment.
- Hospitality experience preferred but not required.
What You Can Look Forward To
- Medical, Dental, and Vision Insurance starting Day 1
- Paid Parental Leave
- Vacation/Paid Time Off (PTO) with rollover
- Complimentary wellness tools
- Unlimited referral bonuses
- 401(k) with company match
- Hostcare Resources healthcare concierge
- Leadership development opportunities
- Tuition reimbursement
- Discounts on hotel rooms, dining, and travel/entertainment experiences
- Multiple hotels in each market for more career opportunities
Location Code: 2567
