Compensation starts at $19.13. Accepting applications for up to 7 days from the date the job was posted.
Summary :
Providing excellent customer service while confirming, coding, and processing reservations in multiple reservation systems. In this position you will provide support to various levels of event managers while also working closely with the front desk and rooms' control.
Responsibilities
- Maintain thorough knowledge of FSPMS, CI / TY, Marsha and GroupMAX / Passkey
- Accurately input Group Rooms Commitment / Block into Marsha and GroupMAX / Passkey
- Reserve suites, contractual concession rooms, and other special requests as assigned
- CI / TY :
Complete Group Housing CI / TY tasks on daily, weekly and as-needed basis
Check Activities daily and complete assigned Activities in a timely mannerReview New Definite groups assigned to delegated Event Manager(s)Create Group Master Accounts via CI / TY in the Billing tabEnter correct Mini-Hotel Codes under Room Blocks tab as they are builtEnsure Activities are marked done upon completionMarshaBuild Mini-Hotels utilizing the e-Tools builder found on Marriott Global Source (MGS)Ensure Opportunity and Quote numbers are accurately enteredEnsure IATA number is entered and Commission Indicator box is checked for commissionable groupsEnsure Group's Facts page is accurate and fully informativeFor groups with extraordinary or unexpected reservations needs, ensure clear communication with Reservations CenterMaintain accurate inventory throughout planning process as block evolves (i.e. release rooms at cutoff, add rooms with addendums, updating facts as changes occur, etc.)Maintain awareness at all times of group's inventory levels, making approved adjustments as needed to ensure satisfactionFSPMSReview PMS for Marsha exceptions reservations with group Market CodesEnsure contractual suites are blocked into a room and M4 / M5 SRQ code is addedEnsure all necessary SRQ codes are added to special attention reservations :VIP / Feather Free / Accessibility / Rollaways / Cribs / Amenity / etc.Ensure Travel Agent (T / A) indicator is turned on for commissionable groupsVerify accuracy of Master Account routing of chargesGroupMAX / PasskeyBuild Events in the system utilizing the operational checklist providedAccurately enter rooming lists upon receipt from group contact, remit updated list with confirmation numbers.Maintain accurate inventory throughout planning process as block evolves (i.e. release rooms at cutoff, add rooms with addendums or as instructed, etc.)Update reservations with changes as receivedSend Reservation Link when prompted by Event Manager(s)At 45 days prior to event's arrival, check rooming list for duplicate reservations and send email(s) to guest(s) to ensure reservations are neededOutlook : After building a group in CI / TY, GroupMAX, and Marsha, ensure :Groups 100 peak (requiring a GI Sheet) have calendar reminders for 90 days out, 60 days out, and 30 days outAll groups have calendar reminders for the cutoff dateGeneral Items of Interest :Associate will be expected to carry out instructions and fulfill position responsibilities in a timely fashion and with attention to detailPre-Event :Ensure that the Event Manager for group is copied on all client correspondence and kept up to date with all changes relating to the eventValidate and provide information requested from Event Manager(s) for Resume / Cover Sheet, including Special Attention Reservations, VIP's, Special Billing, Complimentary Rooms, etc.Ensure client requested Pickup updates are completed on time and with accurate informationAdvise Event Manager(s) in advance of potential attrition chargesDuring Event :Keep Event Manager(s) updated with group's pickup, GNS's, attrition counts, etc.Upon request, meet with group representative to review pickup, GNS's, etc.Post-Event :Ensure Post Convention Report has been accurately completed with actualized numbersEnsure GI Sheet has been completed accurately with actualized numbersEnsure Group File folder on shared drive is organized, the files are named per naming standard, and there are no duplicate documentsAssociate will be expected to attend meetings as assignedDaily Rehearsal (Daily) :Associate will arrive on time to the meeting and prepared with items of interest to report to the groupGroup Housing / Rooms Control Meeting (Weekly) :Associate will arrive on time and come prepared for meeting, having reviewed resume packet and meeting agenda sent by Group Housing Manager and Front Office ManagerPre-Convention Meetings (As Needed) :Associate will arrive on time to the meeting and prepared with any copies needed for client(s) and Event Manager :Pickup / Pace ReportCurrent Rooming ListContractual Concessions AssignmentsComplimentary rooms count (for 1 / per's)Attrition informationGroup's File folderOther Information
COMPETENCIES
Analysis SkillsExperienceOrganization / PlanningStress ManagementCustomer FocusTeam PlayerOral CommunicationSKILLS
Prefer candidate to have CI / TY, Marsha, PMS, and Group Max experience but not required.
EDUCATION / EXPERIENCE
High School Diploma is required, college degree would be preferred.
WORKING CONDITIONS
Position requires sitting at a desk for 8 hours working mostly on a computer and answering phones.
FULL TIME BENEFIT OVERVIEW
Medical, Dental, and VisionLife InsuranceEmployee Assistance Program (EAP)401(k)Vacation and Paid Time Off (PTO)Tuition ReimbursementComplimentary and Discounted RoomsLocation Code : 3200
Salary : $19
