What are the responsibilities and job description for the Operations Manager position at White Lodging?
White Lodging is seeking an Operations Manager to lead our Rooms Department at the Hyatt Place Knoxville/Downtown! The Operations Manager oversees Banquet/Breakfast and Housekeeping operations, as well as assisting the Front Desk Manager in the operation of the Front Office team. This position reports to the property Assistant General Manager.
About Us
The Hyatt Place Knoxville/Downtown is a fascinating destination for both travelers and locals alike. With our Five Thirty Lounge rooftop bar and Starbucks in house, and neighbors like the historic Tennessee Theatre, the Bijou Theatre, Market Square, and Gay Street’s most popular shops and restaurants, we are a hub in Knoxville's bustling downtown! At the Hyatt Place Knoxville, we pursue excellence relentlessly and have fun while doing it!
Your Responsibilities
- Provide the highest level of service to all hotel guests, leading by example
- Supervise Breakfast/Banquet, Housekeeping (In-Room, Public Area, and Laundry) and Front Desk teams (as well as Starbucks as needed)
- Assist in cross-departmental communication, ensuring timely and accurate reporting of issues or important information to each department
- Engage, develop, and empower associates and other managers
- Assist in various accounting and administrative functions (AP/AR, payroll, forecasting, budgeting, scheduling, etc.)
- Perform hands on duties as needed, "leading from the trenches"
- Foster a team-oriented environment, focused on guest experience through ongoing associate development
- Know and live White Lodging Way processes, as well as brand standards
- Other duties as assigned
What You Need
- Previous hotel leadership experience required
- Excellent written and verbal communication skills
- Minimum of 2 year college degree required
Perks of Working with Us
- Medical, Dental, and Vision coverage from day one!
- 401k with company match
- Company paid life insurance policy
- Free parking, free Starbucks, free/discounted rooms at other WL and Hyatt properties
- Vacation/Holidays
- Career Development
- Voluntary Benefits: Voluntary Life, Parental/Maternity Leave, STD, Complimentary Wellness Tools, Tuition Reimbursement, etc.
About White Lodging
White Lodging is one of the largest privately held hospitality companies in the country, focusing on urban, experiential and lifestyle hotels, rooftop bars and restaurants! We are different from our competitors by the markets that we operate in (exclusively urban destinations) and the experience we provide. Every property we operate has a food and beverage component that supports not only our guest's needs - but locals as well. This is particularly true of our market-leading rooftop bars and independently branded restaurants.
For our associates, we’ve created a space where you can THRIVE! The commitment to ongoing career development is not only in our company value of “We Embrace Growth” but also in our very own Associate Promise of “Creating an environment that allows you to be your best self and grow through ongoing training, development and mentorship.” We offer the opportunity for each and every person to identify their own careers path and goals, and are committed to providing you the training and support to achieve those goals.
