What are the responsibilities and job description for the White Lodging Service Excellence Representative position at White Lodging?
Service Excellence Representative:
We are seeking a highly skilled Service Excellence Representative to join our team at White Lodging. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences through personalized service and expert knowledge of local attractions and amenities.
Main Responsibilities:
- Provide warm and welcoming service to guests, ensuring their stay is memorable and enjoyable.
- Develop and maintain relationships with local businesses and suppliers, negotiating rates and services to enhance the guest experience.
- Collaborate with colleagues to ensure seamless communication and efficient operations.
- Maintain detailed records of guest interactions, preferences, and feedback.
- Conduct regular surveys and assessments to evaluate guest satisfaction and identify areas for improvement.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- The chance to work with a talented team of professionals who share your passion for delivering exceptional guest experiences.
