What are the responsibilities and job description for the Zanzibar Host - Austin Marriott Downtown position at White Lodging?
The Host/Hostess is responsible for friendly and professional service to guests through detailed knowledge of the menu, specials, and hotel amenities. The Host/Hostess also should ensure a guest is satisfied with their entire experience in the restaurant.
Responsibilities
* Greeting guests in a warm and professional manner
* Understand and comply with uniform standards
* Effectively assigning servers to sections
* Utilizing rotational seating standards
* Managing reservations
* Communicating special accommodations to servers and managers
* Maintaining the entryway to the restaurant
* Professionally seating and assigning guests to tables
* Knowledgeable of both food and beverage menu
* Communicating 86’d items and specials
* Effectively entering orders through the POS system
* Verifying payment methods and responsible cash handling methods
* Completing side work duties and cleaning tasks
* Ensuring that quality checks are complete upon departure
* Any other task assigned by management
COMPETENCIES
* Creativity
* Integrity
* Organization
* Adaptability
* Likability
* Listening
* Customer Focus
* Team Player
* First Impression
* Persuasion
* Oral Communication
* Energy
* Ambition
SKILLS
* Multitasking
* Customer Service
* Knowledge of daily specials, menu, and 86’d items
* Cash Handling
* Managing payment through POS system
* Cleaning and restocking needed items
EDUCATION/EXPERIENCE
* Guest Service Experience Preferred
WORKING CONDITIONS
* Standing and walking for over 6 hours and lifting over 10 lbs. consistently
* Ability to lift up to 25 lbs. occasionally
* Ability to See, Hear, and Speak
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Physical Setting:
- Bar
- Casual dining restaurant
- Upscale casual restaurant
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekend availability
Supplemental Pay:
- Tips
Work Location: One location
