Food Service Manager - Commons

Hilltop's mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun.

Who We Are: At Hilltop Community Resources, we are more than a multi-faceted non-profit organization that serves our community. We’re a large and vibrant collection of creative and driven individuals that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play. For 75 years, Hilltop has provided resources and support for a wide range of people of all ages, stages and walks of life. Our approach is rooted in our values that we weave into everything we do. We care about people and prioritize a healthy and happy workplace culture.

The Part You’ll Play: Working at Hilltop is a fantastic opportunity with lots of chances for growth, connection and team building. Hilltop values the employee experience and promotes a culture of purpose and belonging for every employee. We believe work can be fulfilling and fun. This role is no exception. An overview of this position entails…This position is responsible for overseeing the day-to-day operations of the kitchen including supervision of kitchen and dining room staff, creating the work schedule, menu planning, ordering food, etc. Fostering teamwork, this position is instrumental in providing mentoring, training, education, coaching, counseling, and coordination for their staff. Responsibilities include: budget management, maintaining a high level of customer service, and all aspects of food production, service, and storage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Conduct oneself as a leader by taking ownership the program, quality of care, and commitment to the betterment and growth of The Commons by providing the following:

• offering solutions, development of processes
• promoting communication with others
• supporting communication from staff to management
• prioritizing tasks
• representing your area at leadership meetings
• actively participating in problem resolution
• creating opportunities to support the growth in subordinate staff by enlisting their input
• identifying strengths and weaknesses in subordinate staff and addresses with the individual in a positive manner

2. Demonstrate ethical and professional behavior that align with the values of the Hilltop’s Assisted Living Community (ALC) philosophy:

• Service 1, how we treat each other
• Service 2, how we treat the residents Service 1 and Service 2 is demonstrated by setting boundaries, being predictable, consistent, kind, and transparent.

3. Responsible for safety and compliance by providing the following:

• Ensuring compliance with all local, state, and federal food safety and labor laws, requirements, and regulations
• Conducting regular health and safety inspections to maintain high standards
• Ensuring staff adheres to safety protocols, including proper food handling, hygiene, and sanitation

4. Manage the daily functions of the Kitchen including the following:

• Monitoring and managing inventory control and ordering supplies
• Ensuring the ongoing operation, routine maintenance, and replacement for all kitchen equipment
• Ensuring food quality through planning, designing, and creating nutritious and appetizing menus while monitoring food product consistency
• Building and maintaining menus to meet memory care and adult day program regulations, including those established by the U.S. Department of Agriculture (USDA)

5. Responsible for staff management by performing the following:

• Hiring, onboarding, training, and supervising staff members, including servers and cooks
• Ensuring appropriate staffing levels
• Providing ongoing training, performance management, and disciplinary actions when necessary
• Processing scheduled payroll
• Fostering a positive working environment, motivating staff, and maintaining team morale

6. Develop financial management processes by ensuring the following:

• Developing and managing budgets
• Controlling labor and food costs
• Ensuring reconciliation of department expenses
• Analyzing financial reports and dashboards to make informed business decisions

7. Provide and monitor customer service experience feedback by ensuring the following:

• Addressing complaints or concerns
• Maintaining a visible presence in the kitchen and dining room
• Implementing policies and practices to enhance the customer experience
• Developing and implementing strategies to improve when necessary.

8. Prepare and operate catering functions both inside and outside of program.

9. Act in Cook and/or Server roles when necessary.

10. Act as the Director on Duty when necessary. 

More Specifically, In This Role We Request: This position requires some specific skills that we hope you can bring.  

EDUCATION & EXPERIENCE

Bachelor’s Degree in business, organizational management, culinary, hospitality, and two (2) years’ experience in kitchen and/or dining operations, or equivalent related experience; some supervisory experience is required.

CERTIFICATES, LICENSES & REGISTRATIONS

• Valid Colorado Driver’s License (required)
• Food Handler’s Card (required)
• ServSafe Manager Certificate (required)
• CPR Certificate/First Aid Certificate (preferred)
• De-Escalation Training (preferred)
• Hilltop’s Transportation Certification (preferred)

Now Tell Us About You: Here’s your chance to shine! Hilltop recognizes the unique experiences, and skill sets every individual brings to the table. We know the journey is different for everyone. Please apply to share your background, education, previous experience or special qualities you can bring to this role. This position will stop accepting applications on 04/11/2025.

Before you join the Hilltopper Community: Connections come with care! Before you join our team, you will be required to go through some background checks and health clearances to ensure the safety and wellbeing of everyone in our community. 

CLEARANCES & HEALTH REQUIREMENTS

The following background checks are conducted by Hilltop Community Resources:

• Hilltop Criminal Background Check
• CBI Record Check
• Sex Offender Registry
• Driving Record
• Colorado Adult Protective Services Background Check (CAPS)
• Colorado Department of Regulatory Affairs (DORA) Check
• Department of Health and Human Services Office of Inspector General (OIG) Exclusion List
• Tuberculosis (Tb) Skin Test
• Influenza Vaccination
• Any other required vaccination

Perks and Benefits to Sweeten the Pot:

• Competitive Pay and Benefits
• The starting wage range for this role is $25.00 to $26.25 per hour.
• Check out our full benefits package here: https://hilltoppers.htop.org/wp-content/uploads/sites/107/2024/06/Benefit-Guide-FINAL-DRAFT-2024-2025-Compressed.pdf
• Part-time and full-time schedules that can fit your needs.
• The schedule for this specific position is full-time schedule for Tuesday - Friday 8:00am - 4:30pm and Saturday 10:30am - 7:00pm.
• Professional and personal development opportunities for all employees
• A supportive and inclusive work environment
• Meaningful work that makes a positive impact in the community and lives of others

Salary : $25 - $26