Veterinary Receptionist

About us

White Rose Veterinary Clinic and Boarding is a small business in York, SC. We are professional, agile and our goal is to White Rose Veterinary Clinic provides our pet patients with the highest level of veterinary care. Our full-service veterinary clinic in York, SC, skillfully and compassionately helps with your pet's surgical, medical, dental, grooming, and general wellness needs. Services include microchipping, boarding, training, daycare, digital x-rays, dental x-rays, sedated cleaning, and more. Through integrative medicine and using the latest veterinary technology available, we guarantee that we offer the finest veterinary services you'll find. We would love to hire professionals who love caring for animals and are willing to work in a team atmosphere.

We are seeking an experienced Veterinary Receptionist to join our team. The ideal candidate will have a passion for animals and a strong customer service background. This position requires excellent communication skills, the ability to multi-task, and the ability to provide accurate information to clients in a timely manner. The successful candidate will be responsible for greeting clients, scheduling appointments, answering phones, and managing patient records.

Education and Personnel Requirements

• Minimum of 18 Years Old
• High School Diploma
• Working as a Team
• Well-Spoken
• Excellent Client Communication Skills
• Typing Skills
• Computer Knowledge including Microsoft Suite (mainly Word and Excel), E-mail, and Texting
• Ability to stay calm and efficient during a medical crisis
• Ability to handle a fast-paced work environment

Experience Requirements

• 1 Year Veterinary Receptionist Experience
• Significant Experience with basic office functions in a busy environment
• Pay is based off Experience.

Work Schedule

• 10 hour per day work schedule: Monday-Thursday
• 6 Hour Fridays (Our Office closes at 1pm on Fridays)

Performance Expectations

• Scheduling wellness and sick visit appointments.
• Answering phones.
• Taking detailed messages; ability to prioritize the urgency of phone calls.
• Education clients about their pet's health, flea, tick, and heartworm prevention, and of proper vaccination guidelines.
• Greet clients in a happy and professional manner with natural effort.
• Accurately inputting client information and pet records into our practice software.
• Properly restrain animals and get weights on animals.
• Accurately prepare and dispense medications as directed by the doctor.
• Ability to type medical terminology.
• Maintain mail and office supply inventory.
• Able to multi-task and handle stressful situations.
• Maintain clean and tidy front office area and assist with maintaining patient rooms.
• Physical activities include bending, standing, stooping, kneeling, moving from room to room, and sitting; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms.
• May be exposed to unpleasant odors, noises, and animal feces. May be exposed to bites, scratches, and contagious diseases.

Veterinary Knowledge/ Client Education

• Can answer clients’ inquiries about basic animal care questions and routine procedures.
• Can educate clients on over- the-counter products such as shampoos and nutraceuticals, and full knowledge of heartworm and external parasite preventatives to promote client education and sales.
• Can guide client to make appropriate decisions regarding optimum pet care.

Admitting /Discharging Patients / Cash Handling

• Can admit patients and handle medical record entries accurately.
• Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates.
• Handle client/patient transfers with ease.
• Prepare client invoicing for services performed.
• Accurately handle payment transactions.
• Accurately and empathetically communicates estimates/treatment plans to clients.

Hospitality

• Greeting each client and patient who enters the hospital.
• Can bond with clients during interactions: Remembering clients, patient names, and able to turn phone inquiries into clients.
• Keep a positive attitude and maintain a positive front office area in the event of wait times.
• Offer clients beverages and attend to needs of clients coming in.

Computer Knowledge / Telephone Skills

• Answering multi-line phone system quickly, professionally, and with a pleasant attitude.
• Basic computer skills with working knowledge of Microsoft Office and Excel. We will train you on our client software system (Neo).
• Attention to detail when taking client and patient information.
• Promptly check and answer e-mails, voicemail, and our customer texting system.
• Entering and updating client and patient information into our software system.

Benefits:

• 60% Company Paid Healthcare for Employees
• Dental and Vision Insurance
• Paid Holidays
• Friendly Employee Discounts on Veterinary Services and Products

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday

Ability to commute/relocate:

• York, SC 29745: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Veterinary experience: 1 year (Preferred)
• Multi-line phone systems: 1 year (Required)

Work Location: In person

Salary : $12 - $15