Reservation Manager- Vacation Rentals

Location: Remote (Ideally based in Kissimmee / Davenport FL)
Job Type: 1099 Contract
Pay: Competitive, based on experience performance-based incentives

About the Role:We are seeking a highly motivated and results-driven Reservation Manager to oversee our reservations team, optimize dynamic pricing strategies, increase year-on-year revenue, and build strong partnerships with homeowners. This role requires a mix of team leadership, sales expertise, revenue management, and account management to ensure our vacation rental properties achieve maximum occupancy and profitability.

Key Responsibilities:Team Leadership & Management:

• Supervise and lead a team of Vacation Planners, ensuring top-tier customer service and efficient booking processes.
• Train, coach, and monitor the performance of the team to increase conversion rates and revenue growth.
• Develop and implement strategies to increase occupancy and direct bookings while improving guest satisfaction.

Homeowner Account Management & Partnership Building:

• Act as the primary account manager for homeowners, providing insights on booking trends, revenue performance, and improvement opportunities.
• Work closely with owners to develop pricing, promotions, and marketing strategies to attract more bookings.
• Educate homeowners on ways to enhance their property listings, guest experience, and overall revenue potential.
• Regularly communicate with property owners to keep them informed on market trends, seasonal pricing adjustments, and revenue expectations.

Sales & Revenue Growth:

• Actively engage in upselling premium services and vacation packages to increase revenue.
• Develop and execute strategies to drive more direct bookings and reduce dependency on third-party platforms.
• Identify new opportunities to expand the business and maximize rental income.

Dynamic Pricing & Revenue Management:

• Optimize dynamic pricing based on seasonality, demand, competitor analysis, and booking trends.
• Adjust pricing across platforms like Airbnb, VRBO, and Booking.com to maintain competitive rates while maximizing revenue.
• Analyze performance metrics and implement pricing adjustments to meet revenue goals.

Guest & Customer Service Oversight:

• Oversee guest interactions, escalated concerns, and service recovery to maintain high satisfaction ratings.
• Ensure the reservations team provides quick and effective solutions to booking inquiries and guest issues.
• Manage listing accuracy, ensuring all property details, descriptions, and photos are optimized for maximum visibility.

Qualifications & Requirements:

• Proven experience in reservation management, hospitality, property management, or the vacation rental industry.
• Experience managing a team and driving sales performance.
• Strong expertise in account management and homeowner relations.
• Knowledge of dynamic pricing strategies and revenue management.
• Sales-driven mindset with a proven track record of increasing revenue year over year.
• Experience with property management systems (PMS), particularly Streamline PMS (preferred).
• Familiarity with vacation rental platforms (Airbnb, VRBO, Booking.com, etc.).
• Excellent leadership, communication, and problem-solving skills.
• Ability to analyze market trends and develop data-driven pricing and marketing strategies.
• Flexible availability, including weekends and holidays, as needed.

Why Join Us?

• Competitive pay performance-based incentives.
• Lead a growing team in a dynamic vacation rental industry.
• Work remotely with a flexible schedule.
• Develop long-term relationships with homeowners and play a key role in growing the business.

To Apply: Please send your resume and a brief cover letter outlining your experience, sales achievements, and account management expertise.

Job Type: Full-time

Pay: From $30.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work Location: Remote

Salary : $30