What are the responsibilities and job description for the Service Advisor position at White's Honda Toyota of Lima?
White’s Honda Toyota of Lima is looking for a Service Advisor for our growing Service Department.
White’s Honda Toyota prides ourselves on giving customers the best experience they can have from phone calls, to service appointments, to purchasing a vehicle. Our entire team is committed to this philosophy so you must be able to live by our Mission Statement: Employees working together to create a better experience for our customers, and our core values; Integrity, Attention to Detail, Personal Growth, Urgency, and Teamwork.
Benefits
- Medical, Dental and Vision Insurance
- 401(k) Savings plan
- Great Culture
- Opportunities for advancement
- Training Programs
- Flexible Schedules
- Work Life Balance
- Competitive pay plan, $800/week plus commission. $50-60k
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Use sales techniques to upsell during the service process.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Service Experience scores at or above company standards.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
Qualifications
- MUST HAVE organized and friendly personality
- MUST be able to multi-task efficiently
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Must be reliable
- Team oriented and self-motivated
*ALL CANDIDATES ARE SUBJECT TO PRE-EMPLOYMENT DRUG SCREENING. YOU MUST PASS DRUG SCREENING.*
Full time position only. Monday-Friday 7:30-6:00, some Saturdays apply.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Want to join our team?
Apply online, in-store, White’s Honda Toyota, 3500 Elida Rd Lima, OH 45807 or send resumes to mknebel@whitecars.com.
Salary : $800