Mobile Service Technician

Mobile Service Tech

We are currently seeking a Mobile Service Technician to become an integral part of our growing team! We are a family owned and operated commercial truck dealership, covering a growing North Carolina market for the last 100 years. Our success has been founded on serving our customers with the best team members in the industry.

The Mobile Service Technician is responsible for maintaining the fleet for clients and to handle service calls and preventative maintenance at customer designated locations. Provide service to customers, maintaining exceptional customer service. Duties can include, cleaning, maintenance, visual inspection, and removal of parts and attachments, report writing, disassembly, and assembly. Conduct diesel equipment repairs and preventive maintenance requirements, correct vehicle deficiencies, make adjustments and alignments. Must be capable of performing the majority of required service and repairs on a variety of trucks and equipment while operating out of a mobile vehicle. Works with the assistance of diagnostic software when performing highly technical or intricate diagnostic type repairs.

Responsibilities:

• Manage mobile service vehicle, maintaining working parts inventory on field truck and re-stocking the truck as needed. Truck must be stocked in order to handle normal work requests.
• Perform vehicle maintenance from a mobile vehicle at customer designated locations, determining vehicle condition by conducting inspections and diagnostic tests, identifying worn and damaged parts, focusing on safety, quality, and customer up time.
• Complete complex and detailed mechanical inspections, preventative maintenance, and repairs with minimal supervision correcting vehicle deficiencies and making adjustments and alignments as needed.
• Provide technical service to vehicles and equipment with speed and thoroughness. Including trouble shooting, electrical and diagnostic services.
• Review job order and observe and listen to vehicle in operation to determine malfunction and to plan work procedures.
• Utilize various diagnostic equipment to determine malfunction and utilize available technical information to determine and perform correct repair procedure.
• Perform all necessary diagnostic and documentation functions on the company computer system
• Diagnosis, removal and replacement of injectors, pistons, liners, cam shafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, brakes, changes or recharges batteries, and replaces transmissions and other parts.
• Examine protective guards, loose bolts, and specified safety devices on trucks, and makes adjustments.
• Lubricate moving parts and drives repaired vehicle to verify conformance to specifications.
• Document and submit necessary paperwork or enter into mobile service program as work performed in an accurate and timely manner.
• Respond to customer inquiries regarding the work. Foster positive customer relations.
• Advise customer and/or service writer of any repairs or services
• Attend training classes as required. Study shop/service materials and manuals as they relate to your job.
• Responsible for time management of his/her own schedule and the scheduling relative to field service customers.
• Properly monitor and report time with customers while out of the shop environment.
• Maintain and inventory the supplied tools for the work required in maintaining heavy duty trucks and associated equipment
• Follow safe work practices and procedures, uses safety equipment when required, responds to suggestions for working safely and seeks assistance when necessary.
• Perform other duties as assigned by supervisor.

Qualifications:

• Previous experience as a Diesel technician or mechanic
• Knowledge of diagnostic and repair equipment
• Strong mechanical aptitude and troubleshooting skills
• Necessary tools to perform job responsibilities
• Related technical school training preferred.
• Ability to work and learn independently.
• Strong written/ verbal communication skills required.
• High School diploma or equivalent
• Basic computer skills
• CDL license preferred

About Our Company

White's Tractor & Truck is a family owned company since 1922, doing business as White's International Trucks, White's IC Bus, White's Idealease, White's Tire Service, and White's Equipment (Bobcat). The company operates 7 commercial truck and bus dealerships, 3 Bobcat dealerships, and 5 tire service locations.

White’s offers great career opportunities, along with a competitive salary, benefits, training, and a culture where we strive to help our employees to be successful.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Multiple locations