Corporate Call Center Team Lead

Our prestigious client has an opening for a Call Center Team Lead to join their team. This ideal candidate will be empathetic and able to set, meet, and exceed goals by providing both staff and customers excellent service and motivate their team to do the same using key metrics. Potential to become a permanent member of the team down the line!

2 schedules available!

Wednesday - Sunday: 4PM-12AM

Saturday - Wednesday: 11AM-7:00PM

Job Function

• Developing objectives for the call center's day to day activities.
• Conducting effective resource planning to maximize the productivity of resources (people, technology, etc.)
• Collecting and analyzing call center statistics and reporting upstream.
• Preparing reports for different departments or upper management.
• Monitor telephone handling and other procedures.
  
  
  

Job Requirements

• High School Diploma or GED Required.
• 3 years of Call Center Management experience, legal preferred but not required.
  
  
  

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

ITS1

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