What are the responsibilities and job description for the Computing Device Support position at Whitecollars?
About the Role
We are hiring a Computing Device Support Specialist to join our client’s team. This position focuses on providing technical support for computing devices, including PCs, peripherals, laptops, tablets, and servers. Using a ticket system, you will address service calls, perform installations, troubleshoot issues, and follow scripts or directions provided by the Help Desk or Service Desk to ensure efficient resolution of incidents.
Key Responsibilities
Device Installation and Maintenance
Install, configure, and maintain PCs, laptops, tablets, servers, and peripherals.
Follow service tickets and execute incident-specific activities as directed by the Help Desk or Service Desk.
Ensure proper setup and functioning of devices in line with user requirements and organizational standards.
Troubleshooting and Repairs
Diagnose and resolve technical issues related to hardware, software, and connectivity.
Perform routine maintenance and system updates to optimize device performance.
Escalate unresolved issues to appropriate technical teams or vendors when necessary.
User Support and Training
Respond to service calls, providing timely and efficient support to end-users.
Assist users with device operation, setup, and troubleshooting.
Provide guidance and training to enhance user understanding of computing devices.
Documentation and Reporting
Maintain accurate records of service calls, incident resolutions, and device configurations.
Document procedures and best practices to improve support efficiency.
Report recurring issues and suggest improvements to reduce incidents.
Qualifications and Skills
Experience
Proven experience in technical support or device maintenance roles.
Familiarity with ticketing systems for tracking and resolving incidents.
Technical Skills
Proficiency in installing and troubleshooting operating systems (Windows, macOS, Linux).
Knowledge of PC, laptop, tablet, server, and peripheral hardware.
Understanding of network connectivity and basic server administration.
Soft Skills
Strong problem-solving and analytical skills.
Excellent communication and interpersonal abilities.
Ability to work both independently and collaboratively in a team environment.
What Our Client Offers
Competitive compensation and benefits package.
Opportunities for professional growth and technical training.
A dynamic and supportive work environment.
