What are the responsibilities and job description for the DeFi Customer Success position at Whitecollars?
This role involves guiding clients through DeFi building portfolios and ensuring progress via oneonone calls. Your responsibilities include trend analysis identifying service opportunities and contributing to group discussions. The ideal candidate is a DeFi native with deep crypto knowledge strong analysis skills and the ability to simplify complex topics and is passionate about DeFi and client success.
Key Responsibilities
- Conduct oneonone video calls to guide clients through DeFi build custom portfolios and ensure progress.
- Demonstrate deep familiarity with DeFi concepts like bridging perpetual contracts and burner wallets.
- Provide handson support troubleshooting issues and ensuring a seamless client experience.
- Analyze client goals and risk tolerance to develop tailored investment strategies.
- Stay updated on DeFi trends protocols and market shifts to offer informed guidance.
- Identify opportunities to upsell additional services to qualified clients earning commission alongside base compensation.
- Maintain strong client relationships ensuring high engagement and satisfaction.
- Participate in 12 group calls per month as a presenter or analyst sharing insights and discussing DeFi developments.
- Collaborate with the team to enhance service offerings and improve client success strategies.
- Help scale operations by contributing to process improvements in client onboarding and portfolio management.
Qualifications :
Competencies
Work Arrangements
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work : Employment Type :
Fulltime
Key Skills
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Vacancy : 1
