What are the responsibilities and job description for the Engineering Support and Infrastructure Manager position at Whitecollars?
Our Client:
Our client is a cutting-edge SaaS platform that empowers fleet operators to plan, optimize, and manage zero-emission fleets. Their customers include transit, school bus, logistics, and local government transport providers transitioning to an EV future. With approximately 200 customers in ten countries, including one of the ten largest transit systems in the U.S., they are a revenue-generating, fast-growing technology company dedicated to customer value creation and scalability.
Following the successful first close of a US$10 million funding round, they continue to expand and innovate within the EV charging space.
About the Role:
We are seeking a highly experienced Engineering Support and Infrastructure Manager to enhance our software engineering capabilities by managing infrastructure, security, compliance, and operational needs. This role will ensure our engineering and product teams can focus on core development while maintaining a secure and efficient infrastructure.
As a key member of our team, you will integrate cross-functional responsibilities across Product, Software Engineering, Customer Success, and IT. This position reports to the Head of Engineering and will evolve into a leadership role, coaching engineering teams and leading an internal or outsourced team.
Key Responsibilities:
Infrastructure Management (Critical)
The ideal candidate is an experienced engineering leader with deep expertise in infrastructure, DevOps, and IT operations within a high-tech setting. They excel in cross-functional collaboration, take pride in maintaining secure and efficient systems, and are passionate about empowering engineering teams. This role is best suited for someone who enjoys a balance between technical hands-on work and strategic leadership.
Preferred Location: US West Coast.
Why Join Us?
Our client is a cutting-edge SaaS platform that empowers fleet operators to plan, optimize, and manage zero-emission fleets. Their customers include transit, school bus, logistics, and local government transport providers transitioning to an EV future. With approximately 200 customers in ten countries, including one of the ten largest transit systems in the U.S., they are a revenue-generating, fast-growing technology company dedicated to customer value creation and scalability.
Following the successful first close of a US$10 million funding round, they continue to expand and innovate within the EV charging space.
About the Role:
We are seeking a highly experienced Engineering Support and Infrastructure Manager to enhance our software engineering capabilities by managing infrastructure, security, compliance, and operational needs. This role will ensure our engineering and product teams can focus on core development while maintaining a secure and efficient infrastructure.
As a key member of our team, you will integrate cross-functional responsibilities across Product, Software Engineering, Customer Success, and IT. This position reports to the Head of Engineering and will evolve into a leadership role, coaching engineering teams and leading an internal or outsourced team.
Key Responsibilities:
- Lead infrastructure initiatives across the company, including AWS management, GitLab administration, and information management systems.
- Manage corporate IT operations, such as Google account administration, onboarding/training, software licensing, and purchasing.
- Own and manage security initiatives, ensuring SOC2 compliance, security controls, and penetration testing.
- Guide engineering teams in adopting DevOps practices, improving CI/CD pipelines and SCM activities.
- Act as the primary contact for US time zone Support Engineering activities, working closely with Customer Success and Product Development to resolve infrastructure-related issues.
- Coach the engineering team on best practices in infrastructure, security, and operational tooling.
Infrastructure Management (Critical)
- Extensive experience managing infrastructure and IT needs across diverse environments, ensuring scalability and performance.
- Ability to develop and maintain policies for secure, scalable infrastructure.
- Integrate security practices into infrastructure and operations.
- Oversee penetration testing and compliance enforcement.
- Ensure a secure infrastructure through multi-layered testing and CI/CD tools.
- Bridge Customer Success and Product Development to resolve complex infrastructure-level issues.
- Read and understand existing code and algorithms to support incident resolution.
- Maintain a strong user focus to ensure an optimal customer experience.
- Analyze complex technical problems, identify root causes, and propose innovative solutions.
- Strong analytical and critical thinking to break down intricate issues into manageable parts.
- Guide teams in DevOps practices, CI/CD, and SCM activities.
- Contribute to product vision, strategy, and roadmap.
- Proficient in agile methodologies and collaborative autonomy to deliver value consistently.
- Proven ability to mentor and scale teams supporting infrastructure, tooling, and operational excellence.
- Experience leading specialized teams to support strategic decisions.
- Strong understanding of user needs to ensure that engineering efforts align with business goals.
- Communicate technical insights effectively to non-technical stakeholders.
- Initiative & Drive: Self-starter who takes ownership and sees tasks through to completion.
- Objectivity & Adaptability: Ability to assess problems based on actual conditions and adjust to changing situations.
- Critical Thinking: Evaluate situations from multiple perspectives to determine the best solution.
- Empathy & Humility: Values diverse perspectives, listens to feedback, and adapts behaviors accordingly.
- Curiosity & Learning: A strong desire to continuously improve and expand knowledge.
- Communication: Excellent ability to convey complex ideas clearly and work effectively across diverse teams.
The ideal candidate is an experienced engineering leader with deep expertise in infrastructure, DevOps, and IT operations within a high-tech setting. They excel in cross-functional collaboration, take pride in maintaining secure and efficient systems, and are passionate about empowering engineering teams. This role is best suited for someone who enjoys a balance between technical hands-on work and strategic leadership.
Preferred Location: US West Coast.
Why Join Us?
- Impactful Work: Lead key infrastructure and security initiatives in a high-growth, tech-driven environment.
- Career Growth: Opportunities to build and lead specialized teams while contributing to strategic decisions.
- Collaborative Culture: Work alongside skilled professionals in a supportive, cross-functional environment.
- Remote Flexibility: Enjoy the benefits of a remote-first work environment while maintaining strong team connections.
