What are the responsibilities and job description for the General Administrative Services Specialist position at Whitecollars?
Job Description
Job Description
Position Overview :
We are seeking a highly motivated and detail-oriented General Administrative Services Specialist to join our clients team. This position requires expertise in providing administrative support across various domains, including technical writing, business analysis, governance, and strategic planning. The ideal candidate will excel in process improvement, performance management, and portfolio coordination, ensuring operational efficiency and alignment with organizational goals.
Key Responsibilities :
- Technical Writing & Documentation :
Develop and maintain comprehensive documentation for projects, policies, and procedures.
Create user manuals, reports, and communication materials tailored to diverse audiences.
Conduct detailed analysis of business processes to identify areas for improvement.
Collaborate with stakeholders to define requirements and align solutions with organizational objectives.
Support governance activities, ensuring compliance with policies and standards.
Assist in strategic planning efforts, including setting objectives and monitoring performance.
Perform financial analysis, including cost evaluations and rate assessments.
Provide recommendations to optimize resource allocation and budget management.
Identify and implement process enhancements to improve service delivery.
Coordinate initiatives to streamline workflows and optimize efficiency.
Develop, monitor, and maintain SLAs to ensure adherence to performance expectations.
Address discrepancies and collaborate with teams to resolve service-related issues.
Oversee the administration of project portfolios, ensuring alignment with organizational priorities.
Track progress, manage risks, and provide updates to stakeholders.
Coordinate and facilitate end-user testing to validate systems and processes.
Document feedback and work with technical teams to resolve identified issues.
Conduct capacity planning to support scalable operations and long-term growth.
Monitor and report on performance metrics to drive continuous improvement.
Qualifications and Skills :
Strong technical writing and documentation skills.
Proficiency in project management tools and methodologies.
Excellent analytical and problem-solving abilities.
Strong interpersonal and communication skills to collaborate effectively with remote teams.
Additional Requirements :
Why Join Us?
Opportunity to work on diverse projects with a dynamic and collaborative team.
Competitive compensation and opportunities for professional growth.
