What are the responsibilities and job description for the Patient Access Representative position at Whitefoord Health Center?
Job Description
Job Description
Job Title : Patient Access Representative
Department : Administration-Clinical
Supervisor : Director, Revenue Cycle
FLSA Status : Full-time, Non-Exempt
Summary
The Patient Access Representative performs all receptionist and clerical duties at the front desk and also assists the medical professionals as needed in providing comprehensive services to patients. He / she is the first point of contact for patient visits, telephone inquiries, and problem resolution. The Patient Access Representative must demonstrate excellent customer service, accuracy, and reliability. He / she is responsible for arranging for efficient and accurate collection of information for orderly registration of pediatric, adult, and geriatric patients. The Patient Access Representative collects and distributes patient information, billing information, and collection information and provides financial estimates and collects applicable patient financial liability. The Patient Access Representative positively affects the patient’s experience and makes patients and families aware of hospital policies and procedures. The duties of this position require the exercise of courtesy in speaking with patients, families, and others to maintain sound community relations.
Essential Duties and Responsibilities
Front Office and Patient Interaction :
- Greets visitors and callers with excellent customer service, while handling their inquiries, taking messages and referring them to the appropriate medical professional
- Schedules patients’ appointments by phone and in person
- Conducts appointment reminder calls patients 24 hours prior to appointment
- Records telephone encounters in the Electronic Medical Records system
- Performs detail insurance verification and eligibility check for upcoming appointments by obtaining the necessary information before the appointment
- Assists patients with application for sliding fee scale and any other forms
- Collects and records payments in the EMR system and maintains petty cash
- Opens and distributes mail to the appropriate persons and prepares outgoing mail in a timely manner
Benefit Coordination :
Core Responsibilities :
Qualifications, Education and / or Experience
LANGUAGE SKILLS : Must possess above average command of speaking and writing skills.
REASONING ABILITY : Must be able to exercise sound judgment and concrete thinking when on the spot decision making is required. Ability to seek supervision for emergencies and unusual circumstances. Must be able to participate in regularly scheduled meetings.
A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
