What are the responsibilities and job description for the Insides Parts Representative position at Whiteford Kenworth?
Job Summary
The Inside Parts Sales Representative role primarily provides essential support to customers and service technicians by assisting with parts orders. This position requires strong customer service skills, a sold understanding of heavy duty truck parts, and the ability to handle administrative tasks effectively.
Responsibilities
- Assisting customers with selecting heavy-duty truck parts in a friendly, professional, and efficient manner
- Informing customers of companion parts requirements, sales promotions, and full product line
- Providing price quotes and invoicing details
- Providing high-level customer service, including to coworkers
- Pulling and filling orders from stock
- Locating out-of-stock parts from outside sources and submitting emergency orders, when necessary
- Following-up on back-ordered parts
- Assisting Outside Sales Representatives with their order needs
- Receiving payment from customers or obtaining credit authorization accurately
- Ensuring that charge sales are signed by the customer
- Ensuring that customers receive an invoice copy
- Issuing credit for returned parts
- Assisting with core returns and warehouse backstock needs
- Keeping organized records of all sales, credit, and refund invoices
- Keeping workspace clean and organized
- Participating in training programs when available
- Keeping current on new and existing truck parts product knowledge
- Maintaining a professional appearance
- Additional duties and tasks as assigned
Benefits
- Competitive pay based on experience
- Career growth opportunities
- Medical, dental, and vision insurance
- Short term disability, term life insurance, and additional voluntary benefit options
- 100% employer paid group life and AD&D insurance
- 401(k) with employer matching program
- Annual paid time off (PTO)
- Family-friendly atmosphere
Qualifications
- Strong parts and/or equipment knowledge
- Excellent understanding of mathematics for pricing, discounting, and sales principles
- Excellent communication and customer-relation abilities
- Strong computer skills and systems knowledge
- Valid drivers license and meets company insurability requirements
- Pay based on experience
About Us
Since 1929, Whiteford Kenworth has been dedicated to assisting customers with their transportation needs. Committed to delivering exceptional customer satisfaction, our team ensures excellence in every aspect of our comprehensive range of heavy-duty vehicle services, from truck sales and leasing to service maintenance and repair, parts sales, and body shop repairs.
We provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local
