Key Account Manager

Key Account Manager

About Whitesell Corporation

Whitesell Corporation, a leading manufacturer and distributor of engineered metal fasteners, components, and parts, has been delivering innovative solutions to diverse industries since 1971. With a strong emphasis on collaboration and customer satisfaction, we are dedicated to providing comprehensive supply chain and procurement services to our clients. Join our team and become a part of a company that values work-life balance, professional growth, and exceptional service.

Summary

Whitesell Corporation, a leader in innovative manufacturing and supply chain solutions, is seeking a dedicated and relationship-focused Key Account Manager for its Alabama location. This is a critical role that will directly contribute to our success by managing key client relationships, ensuring client satisfaction, and solidifying Whitesell’s reputation as a world-class partner. As part of our committed team, you’ll work closely with strategic clients, influencing major business decisions and helping to foster long-term client partnerships. If you’re passionate about building strong client relationships and making an impact, this role offers you the chance to shape Whitesell's future in the manufacturing and supply chain industries.

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Essential Duties and Responsibilities

• Serve as the primary liaison between clients, external vendors, and internal teams to coordinate efficient and timely project management.
• Develop and maintain strong, long-lasting client relationships, acting as a trusted advisor for all strategic client initiatives.
• Manage quote inquiries, including logging and processing them through the ERP system, to ensure seamless service delivery for our clients.
• Lead strategic account planning to enhance client satisfaction, including annual reviews and strategic discussions to align with client needs and business goals.
• Oversee contract and purchase order review and processing - either directly or through a designated team - to ensure seamless client service.
• Ensure adequate demand visibility in the ERP system to support operations and meet client needs effectively.
• Collaborate with cross-functional teams to identify opportunities to enhance client partnerships, consistently exceeding customer expectations.
• Work with Whitesell's Accounting Department to ensure clients maintain agreed-upon payment terms, facilitating issue resolution for smooth account transactions.

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Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience: 10 years in account management, client success, or a related field, preferably within manufacturing, supply chain, or related sectors.
• Technical Aptitude: Strong technical skills and ability to interpret complex technical requirements, offering customized solutions that meet client specifications.
• Education: A BS or BA is strongly preferred, though equivalent work experience that demonstrates client management skills is also valued.

Skills

• Interpersonal Skills: Excellent communication—written, verbal, and interpersonal—with a talent for building strong client relationships.
• Technical Skills: Proficiency in Microsoft Office Suite and ERP systems. Engineering-related education or technical aptitude is a plus.
• Reasoning Ability: Strong problem-solving skills with the ability to make sound judgment calls in client-related matters.
• Math Skills: Comfortable with calculations, including decimals, fractions, percentages, and basic formulas.

Compensation

At Whitesell, we offer a competitive compensation package and benefits, with support for your professional growth through opportunities for career advancement and ongoing learning.

If you are a strategic, client-focused professional passionate about building and maintaining strong client relationships, we encourage you to apply and be a vital part of our team as we continue to set new standards in manufacturing and supply chain excellence.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person