Lead Server

GENERAL SUMMARY:

The Lead Server – Supervisor/Trainer is responsible for assisting the Dining Room Manager with the coordination, seating, appearance and maintenance of the dining area and server stations and ensuring that courteous and efficient services are delivered.

Essential Job Duties:

1. In the absence of the Dining Room Manager, supervises the physical appearance of the dining room area and server stations including table pedestals, table place settings, chairs, floors, drapes, and lighting.

2. Coordinates the seating of the residents and guests in an efficient, courteous manner.

3. Schedules stations and work assignments for the wait staff and check out servers to make sure standards are met.

4. Responsible for on-the-job training for dining room staff including workplace safety procedures.

5. Records meal counts, reservations, and additional charges. Complete knowledge of point-of-sale (POS) system.

6. Confers with Dining Room Manager regarding dining room status.

7. Assigns side-work pre & post shift.

8. Assigns servers to workstations.

Other Duties:

• Assists in implementation of policy and procedures of the dining room.
• Waits tables and provides beverage and bar services as needed.
• Participates in cost control measures.
• Attends in-service training and education sessions as assigned.
• Checks supplies like linen, carry-out paper goods, etc.
• Report items such as dirty carpet to Environmental Services.
• Report any broken equipment to Food & Beverage Director.
• Performs specific work duties and responsibilities as assigned by supervisor.

HOSPITALITY FOCUS:

WhiteStone fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees, and guests warmly, by name and with a smile.

2. We treat everyone with courteous respect.

3. We strive to anticipate resident, employee and guest needs and act accordingly.

4. We listen and respond enthusiastically in a timely manner.

5. We hold ourselves and one another accountable.

6. We embrace and value our differences.

7. We make residents, employees and guests feel important.

8. We ask, “Is there anything else I can do for you?”

9. We maintain high levels of professionalism, both in conduct and appearance, at all times.

10. We pay attention to details.

WELLNESS FOCUS:

WhiteStone employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

QUALIFICATIONS:

• High School graduate or equivalent.
• A minimum of two years Lead Server/Trainer experience within fine restaurant, club, hotel or similar institution.
• Ability to demonstrate strong leadership skills.
• Available seven (7) days per week for work schedule.
• Ability to interpret and explain menu, refer or answer questions, coordinate meal service process and understand requests.
• Ability to communicate with, understand, empathize with, work with, and be tolerant of residents, families, visitors, peers, supervisors and subordinates.
• State applicable health and/or alcohol compliance card required.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Light to moderate physical effort 90% of the time. Must be able to stand and walk 90% of the work day; ability to stoop, bend and stretch frequently; must be able to lift up to 50 pounds frequently. Must be able to see, hear, and speak.

Job Type: Full-time

Pay: $15.08 - $17.21 per hour

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Greensboro, NC 27407 (Required)

Work Location: In person

Salary : $15 - $17