What are the responsibilities and job description for the IT Field Technician position at WhiteWater Express Car Wash?
Come Work Where Leaders are Grown!
Join Our Team to Fast-Track Your Career!
At WhiteWater Express, we're not just a car wash; we're a family built on respect, communication, and a passion for people. With 108 open locations and growing, we're dedicated to providing exceptional service while fostering personal and organizational growth. If you're ready to join a team that values flexibility, adaptability, and personal development, WhiteWater Express is the place for you!
As an IT Technician, you will provide technical support to our car wash locations in the southeast area of Houston, including the Friendswood area. You will be responsible for ensuring the efficient functionality of our car wash equipment and building systems, conducting repairs, installations, and maintenance tasks as needed.
What we offer:
- Growth and Development Opportunities
- Competitive Pay
- Generous Paid Time Off accrual
- Closed on major holidays
- Free car wash membership
- 401(k) Retirement Plan with matching
- Health, Dental and Vision Insurance
- Company-paid life insurance
Duties and Responsibilities:
- Support a car washing robot! Looking for energetic IT talent to join the fun, fast-paced IT
- Whitewater team.
- Install and troubleshoot the car wash POS; hardware, software, pay station terminals, etc.
- Hands-on repair of proximity sensors, control systems, receipt printers, RFID, LPR, mag-
- loops, gates, touchscreen, relays, and so much more!
- Low voltage cable installation and termination.
- Repair and install car wash camera systems.
- Lots of travel between stores in the market and occasional out-of-state travel when needed.
- Install and configure computer hardware, software, switches, wireless, printers, and firewalls.
- Responding in a timely manner to IT issues and requests using internal ticketing software.
- Respond after hours/weekends when needed to maintain car wash operations.
- Provide awesome technical support across the company!
- Manage asset inventory, software licensing, order parts, and warranties.
- Setup and configuration of mobile devices.
- Collaborate with other departments during car wash maintenance, upgrades, and repairs.
Requirements:
- Experience with DRB or other car wash POS is a plus.
- Experience with Laguna or other control systems is a plus.
- Experience with relays, soldering, control systems, or robotics is a plus.
- 2 years of technical experience or equivalent associates/technical degree.
- Critical thinking and analytical skills to investigate and solve problems.
- Must be a self-starter.
- Team Player who is willing to learn new tasks.
- Excellent time management skills.
- Proficient in the use of remote connecting software.
- Experience in hardware and software maintenance and troubleshooting.
- Ability to work in a fast paced highly communicative team environment.
- Ability to be available occasionally for after-hours service calls and respond to high priority
- calls.
- Ability to coordinate and communicate with general contractors and vendors as needed.
- Must have reliable transportation to travel between locations.
- Ability to travel to different markets as needed.
- Must complete a pre-hire background check and driving history review
Ready to Catch a Wave to Success?!
