What are the responsibilities and job description for the CLERK 1 - SPECIALTY CLINIC position at Whitfield Regional Hospital?
The Whit Specialty Clinic
Job Description for Clinic Scheduler
The main purpose of this job is to answer the clinic phones and schedule patient appointments.
Requirements:
- Must be able to write in a legible and understanding manner.
- Must be acceptable to taking orders and follow through with them in a timely manner.
- Must possess the ability to deal tactfully with other personnel, patients, and family members.
- Must be knowledgeable of medical practices and procedures as well as laws, regulations, and guidelines that pertain to patient care.
- Must have a professional attitude towards all patients.
- Must possess the ability and desire to move around in the clinic and work where needed.
- Must be able to abide by all HIPPA laws.
Job Duties:
- Will be responsible for answering the phones in the clinic, transferring calls or taking messages, checking voicemail messages and returning missed calls promptly.
- Will be responsible for retrieving and putting referrals in the computer, scanning documents and calling and scheduling patients for appointments.
- May be responsible for precertification of procedures and surgeries that may require them before a patient is scheduled.
- Will be responsible for keeping up with your time and making sure you do not go over 40 hours in a week unless approved by your Clinic Manager. If you are over 80 hours at the end of the pay period and have not been approved for overtime, that is considered unapproved time, and you will not be paid for it.
- Will be responsible for letting the Office Manager know in a timely manner (minimum 2 week notice unless it is an emergency) of any time off needed and will call your Clinic Manager if unable to come to work.
- Must be able to maintain proper medical records.
- Must be able to implement strict procedures and policies regarding compliance with HIPPA by overseeing proper paperwork. Must be able to discuss information with the patient about their billing, late fees, and basic insurance information.
- Must maintain operations by following policies and procedures, reporting needed changes.
- May be asked to complete other duties in the clinic where needed.
Customer Service:
- Greet patients in a cheerful and friendly disposition.
- Show interest and compassion to patients, listen intently to the patient’s problem.
- If required, carefully explain all instructions in a manner that the patient fully understands.
- Instruct patients to call the clinic at any time if they have questions regarding surgery/procedure, post op issue, or any issue they are unsure of that relates to their visit.
