Pest Control Office/CSR Manager

Position Summary

Whitmore Pest and Wildlife Control, one of the highest-rated and fastest-growing pest and wildlife control companies in Colorado, is seeking an experienced motivated and highly organized office manager to join our growing team.

As one of the first points of contact for our customers, you’ll play a vital role in shaping their experience while ensuring our office runs smoothly and efficiently. Your responsibilities will include answering calls, taking payments, handling collections, updating our CRM, performing administrative tasks and checking in with customers after their service is complete. You’ll also take on a leadership role by managing other CSRs, monitoring their KPIs and supporting them in their growth and development. Additionally, you’ll participate in leadership meetings, generate reports and help implement new processes to improve workflow and ensure operational consistency. And while sales isn’t technically a requirement for this position, we believe great work should be rewarded, which means you’ll have the opportunity to earn generous commissions on any new business you bring in. Pretty cool, right?

So why choose to work with Whitmore Pest and Wildlife Control instead of another company? We’re glad you asked! We offer a competitive salary, a flexible and laid-back work environment and plenty of opportunities to advance as our company grows. Plus, because we value employee input, you'll have the chance to make a meaningful impact on the future of our company by sharing your ideas on what we can do differently. With a team-focused approach, we’re committed to getting better every day and achieving great things together!

If you’re looking to be part of a team where you can grow personally and professionally while making a difference in the lives of your coworkers and our customers, we’d love to talk with you. To learn more about us, please visit our website at www.whitmorepestcontrol.com

Key Responsibilities

• Answering calls from customers and serving as the first point of contact, ensuring a positive and professional experience
• Scheduling services using company software to maintain efficiency and accuracy
• Handling routing and scheduling to optimize technician availability and service delivery
• Performing administrative tasks such as filing, organizing and maintaining records
• Inputting and updating customer information and notes in the CRM system to ensure accuracy and effective follow-up
• Collecting payments, managing accounts receivable and following up on delinquent accounts as needed
• Responding promptly to customer inquiries, addressing concerns and resolving issues to ensure customer satisfaction
• Conducting quality assurance follow-ups with customers after their service is complete.
• Managing and supporting other CSRs, monitoring their KPIs and fostering their professional growth and development
• Participating in leadership meetings to provide input, share updates and discuss company goals
• Generating reports and helping implement new processes to improve workflow and operational consistency
• Contributing ideas and insights to help improve company processes and enhance the overall customer experience

Requirements

• Previous office management or customer service management experience (pest control, home services, or similar industries) highly preferred but not required.
• Excellent computer skills
• Outstanding communication skills
• Willingness to be a team player
• Be highly organized with strong attention to detail
• Ability to prioritize and multitask
• Demonstrate honesty and a strong work ethic
• Ability to learn quickly and take on new responsibilities
• Have excellent judgment and independent thinking skills
• Be a self-starter who can anticipate and solve problems
• Have strong interpersonal skills
• Proficiency with CRM software or ability to quickly learn new systems
• Strong analytical skills for monitoring and interpreting KPIs
• Exceptional customer service mindset
• Ability to adapt to a fast-paced and changing work environment
• High school diploma/GED
• Able to pass a background check

We Offer

• Competitive compensation with performance-based incentives
• Benefits package including medical, dental, and vision
• Company cell phone or monthly stipend
• 401(k) match
• Paid time off (holiday, vacation, and sick leave)
• Ongoing training and career development opportunities

At Whitmore Pest and Wildlife Control, we believe in supporting our team. That’s why we offer competitive compensation with performance-based incentives, a comprehensive benefits package, and ongoing training to help you grow both personally and professionally.

About Us

At Whitmore Pest and Wildlife Control, we specialize in restoring peace of mind to our customers by offering comprehensive wildlife control and pest management solutions. As a family-owned and operated business, we pride ourselves on delivering personalized service with a commitment to excellence. Our teams work in tandem to locate, resolve, and prevent wildlife and pest issues, providing long-term, sustainable solutions that our customers can trust.

Team members that will excel and advance with our company in this role will exemplify the following core values:

• Tenacity: Go above and beyond in challenging sales situations to deliver solutions
• Excellence: Uphold the highest standards of service and client satisfaction
• Accountability: Take full responsibility for personal and team success, including communicating effectively with clients and working proactively to resolve their concerns without delay
• Merit: Continuously improve through professional development and contribution to team success

How to Apply:

If you're an organized and proactive leader ready to take on a key role in our company, we want to hear from you!

To apply, please submit:

• Your resume
• A cover letter detailing your experience and why you’d be a great fit for this role
• A short video (90 seconds max) answering the following questions:

1. What experience do you have managing remove pest control customer service teams?

2. How do you handle difficult customer situations?

3. From a customer service perspective, is the customer always right?

Send your application to hr@whitmorepestcontrol.com

Please note this job description is not designed to cover nor contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Whitmore Pest and Wildlife Control, Inc. is an Equal Opportunity Employer

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How many years of pest control office experience do you have?
• What experience do you have managing pest control CSR teams?
• Have you managed remote CSR teams in the past?
• From a customer service perspective, is the customer always right and why?

Work Location: Hybrid remote in Littleton, CO 80125