What are the responsibilities and job description for the Room Service Supervisor - New London Hospital position at Whitsons Culinary Group?
SUMMARY: The Supervisor is responsible for assisting with the systems and procedures for all aspects of the Food Nutrition /Dining Program for which he/she helps to oversee. They will ensure that all compliance, regulations and guidelines are followed consistently for Whitsons and any client mandates.
ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES:
- Assists with the maintenance of systems and procedures for the ordering, receiving, storing, preparing, and serving of food related products, as well as menu planning and development using Whitsons approved systems and policies
- Open and close the kitchen each day, monitoring supplies and reducing waste.
- Supervises program within all budgetary guidelines established by Whitsons.
- Motivate, help to train, and supervises subordinate Team Members.
- Identify and work with GM to provide the necessary tools for the team to perform at satisfactory level.
- Maintain a harmonious working relationship with Team by demonstrating consistent and equitable treatment for all Team Members consistently in accordance with Company policies.
- Maintains compliance with applicable health regulations and ordinances and that all schools are prepared for any state or local board of health inspection.
- Implements and fulfills requirements for appropriate sanitation and safety levels in respective areas are met and staff adequately trained.
- Coordinates and supervises production, merchandising of food, food quality, and cost control, and Team Member training.
- Must spend 90% of workday in kitchens and serving areas working with and observing and supporting team.
- Assists with recurring inventory; maintaining records to comply with Whitsons, government and accrediting agency standards.
- Helps monitor and control expenses such as food cost, labor cost and operating expenses while providing exceptional customer service.
- Helps manage purchasing and utilization of government commodities including processed goods.
- Field customer complaints with responsive, actionable activities
- Prepares location for internal QA audit.
- Supports and helps execute all marketing promotions applicable to the marketing calendar, and checks merchandising is in place effectually and current.
- Helps team achieve a goal of 90% or above score on the Whitsons Internal Audit and shows increased improvement each year.
- Adhere to all company and district policies and ensure that entire team understands and follows them.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Requirements:
- Coordinates activities with other internal departments, participates in management team meetings when needed, interfaces with Vendors and key service users within client organization.
- Looks for opportunities to implement new products and services which support sales growth and client retention.
- Provides content for monthly communications to the client and DM, highlighting activity monthly including any financial information requested by client.
- Conducts monthly meetings with PIC's, /cooks regarding menu offerings.
- Performs additional duties as assigned by GM or DM.
- Must complete all training requirements assigned.
Required Qualifications and Competencies:
Education:
Education:
- High School diploma or GED AND at least Five (5) years' experience in school nutrition programs.
- ServSafe mandatory if client, bid, state, town, city, county required in jurisdiction of employment. Must be knowledgeable of all local health and food safety ordinances.
- Proficiency in all Microsoft Office applications is required.
- Must be able to communicate electronically through use of personal email and/or other similar computer platforms.
- Able to learn new programs easily and quickly.
- 3 years' experience in Food Service
- Culinary background is required - Must have a passion and an interest in food
- Working knowledge of cooking procedures and recipe adherence and scaling
- Must have demonstrated experience developing talent and managing multiple priorities
- Must be able to use “critical thinking” skills to resolve problems or would result in improving program overall.
- Ability to effectively communicate verbally, electronically and written with clients, parents, students, and support staff
- Must possess excellent time management and organizational skills
