What are the responsibilities and job description for the Front Desk Client Service Rep position at WHITT FIT INC d/b/a StretchLab Burlington?
StretchLab Burlington is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and our brand!
Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to ‘Live Long’. StretchLab has gathered a team of experts already certified in an array of related fields – physical therapy, chiropractic medicine, yoga, Pilates, and more – and brought in the world’s leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab’s proprietary Flexologist ™ training ensures that their client’s receive a world class stretching session.
POSITION :
The purpose of the Front Desk / Client Service Rep is to assist the Studio Manager with new membership sales by bringing new members to the studio and booking them into an intro stretch. The Front Desk / Sales Representative also assists with retaining current members. Fitness knowledge or background is preferred but not required.
REQUIREMENTS :
- Excellent sales, communication, and customer service skills required
- Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail
- Ability to learn and use a CRM software system
- Ability to stand or sit for up to 8 hours throughout the workday
- Must be fluent in English and have excellent communication skills via in person, phone and email
- Must be able to work under pressure and meet tight deadlines
- Must have proficient computer skills
RESPONSIBILITIES :
Assist the Studio Manager with the sales process of lead generation, follow up, and close
Comfortable with prospecting through lead management via calling, texting, and emailing
Comfortable working independently and unsupervised at times
Book and confirm stretches
Manage the front desk to greet and check-in clients and prospects when they enter the studio
Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
Maintain acceptable level of personal sales production
Emphasize and enforce objectives of the club as a fitness and wellness provider
Present available services to current or prospective members
Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
Ensure studio is clean and tidy
Other duties as assigned
COMPENSATION & PERKS :