Security Supervisor

We are currently looking for a Security Supervisor for our Cleveland and Lorain areas security contract locations. The Security Supervisor will assist the Cleveland Manager with all aspects of secuirty managment. The Securitry Manager will respond to calls and contact employees by utilizing our employee database. The Security Supervisor will be responsible for updating our online scheduling system, calling/visiting multiple sites to check up on personnel, assisting with call-offs/no show as needed, taking messages from employees to relay to management, and administrative work.

REQUIREMENTS

The supervisor is ultimatley repspsonsible for ensuring that all sites are covered 24 hrs a day. Initially, this position will require the coordinator to accept all calls. The right candidate will create and manage the schedule, and make calls to fill positions when there are call-offs and no-shows if necessary. In the event there is a call-off or no-show, and a mobile or replacement officer is not immdiately available, the supervisor is expected to take control of the site until a replacement officer arrives. Must be availble to fill these needs on weekends if necessary.

Duties

• Schedule and manage security personnel for various client sites.
• Communicate with security personnel to ensure proper scheduling and coverage.
• Maintain accurate records of employee availability and scheduling
• Work closely with Director of Operations to ensure all schedules are filled prior to show days.
• Ensure compliance with company policies and procedures.
• Handle and resolve scheduling conflicts and issues.
• Monitor and adjust schedules to accommodate changes and emergencies.
• Utilize scheduling software to optimize efficiency and accuracy.
• Capable of covering open posts and effectively managing multiple schedules.
• Ability to maintain accurate routine logs and reports.
• Able to follow all procedures and protocols consistently.
• Courteous telephone manner and ability to maintain professional composure at all times.
• Good interpersonal skills and teamwork, with the ability to interact effectively at various social levels and across diverse cultures.
• Collaborate with HR and Operations team to address scheduling issues and concerns.

Qualifications:

• Must have at least two years of previous experience in scheduling.
• High School graduate.
• Must have good decision-making skills.
• Must have strong communication, organizational and time management skills
• Must have the ability to work a flexible schedule which is subject to change to include afternoon and night shifts
• Proficient with scheduling software and tools - WinTeam software experience preferred.
• Must be able to use a computer, enter basic data, and perform email functions.

Experience:

• Scheduling: cadidate must understand the complexity of schedulng over 140 people each day (Required)

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Expected hours: 40 – 56 per week

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Experience:

• security: 1 year (Preferred)
• customer service: 1 year (Preferred)

Ability to Commute:

• Cleveland, OH 44143 (Required)

Work Location: In person

Salary : $14 - $18