Patient Care Service Representative (Ob/Gyn)

Our mission at Whittier Street Health Center is to serve as a center of excellence that provides high-quality and accessible health care and social services, achieving health equity, social justice, and the economic well-being of our diverse populations.

As an organization we are committed to providing care as a Patient-Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient-Centered Medical Home and the National Health Disparities’ Improvement Models.

SUMMARY OF POSITION:

The Patient Care Service Representative is responsible for ensuring that all patient registrations are created and updated accurately and in a timely manner. The Patient Care Service Representative is expected to provide a high level of exceptional customer service while focusing on achieving quality standards and maintaining data integrity.

ESSENTIAL FUNCTIONS:

• Answer telephone queue system and schedule appointments for all providers.
• Establish and manage provider schedules and calendars; review scheduling on a weekly basis to minimize conflicts.
• Send out weekly and annual reminders for appointments or call patients as directed.
• Greet and direct all incoming and outgoing patients, providing information as appropriate.
• Verify patient demographic and insurance information, making necessary updates in records and computer systems.
• Prepare and process encounter forms and checkout paperwork accurately.
• Document payments on encounter forms and maintain originals; complete additional check-out paperwork as needed.
• Implement message paging when directed.
• Collaborate closely with other staff in the medical group.
• Participate in vacation and illness coverage.
• Maintain a clean and organized work area and patient waiting area.
• Photocopy and fax materials as required.
• Access computer systems and input data as required.
• Monitor office supplies and notify supervisor when restocking is needed.
• Oversee patient flow within the office.
• Attend staff meetings and training sessions as needed.
• Perform other duties as requested.

QUALIFICATIONS & REQUIREMENTS:

• High School Diploma or higher.
• One year of prior experience in a healthcare environment.
• Working knowledge of the registration function of integrated practice management systems in a healthcare environment.
• Advanced customer service skills.
• Strong phone and communication skills.
• Full understanding of insurance eligibility.
• Experience utilizing Microsoft Office and other computer software.
• Ability to maintain strict confidentiality regarding patient medical information.
• Ability to sort and file materials correctly using alphabetic or numeric systems.
• Ability to read, understand, and follow both oral and written instructions.
• Ability to establish and maintain effective working relationships with staff.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• Monday to Friday

Experience:

• Healthcare: 1 year (Required)

Ability to Commute:

• Roxbury, MA (Required)

Work Location: In person

Salary : $17 - $19