Senior Technology Support Specialist

Job Description

Job Description

We have an exciting career opportunity for a Senior Technology Support Specialist. This position requires working on-site a minimum of three days a week in our Hartford office and travel to other offices (Hamden, CT and Holyoke, MA) as needed.

When you work at Whittlesey, you join a diverse team that provides today’s business leaders with leading assurance, advisory, tax, and technology services.

Whittlesey is proud to announce that we have been named one of the “Best of the Best" Firms and one of the “Top 200 Firms” by INSIDE Public Accounting (IPA), an award-winning newsletter for the public accounting profession. IPA’s annual “Best of the Best” list ranks top accounting firms with superior financial and operational performance in the most recent fiscal year.

Our Culture

Whittlesey has the experience and expertise of a large, national firm with the responsiveness of a local firm. That means our team members have access to the resources necessary to develop their careers while also receiving personal coaching. From the Managing Partner on down, our leadership fosters an open-door policy. We are committed to providing expert service to our clients across all our service areas, and we know that can only be done by employing talented and driven individuals.

Collaboration and community are key values in our culture. Whether you are new to the Firm or have been here for several years, we respect each team member’s unique talents and value their contributions. Whittlesey is dedicated to the communities where we live and work. We sponsor community-driven events throughout the year and encourage our partners and team members to become actively involved in volunteerism.

Benefits and Work-Life Integration

Meeting your professional goals does not mean you must sacrifice your personal life, which is why we adhere to a culture of work-life integration. We offer our team members flexible work schedules depending on their department’s needs and a competitive paid time off program.

Whittlesey also offers a competitive subsidized benefit package that includes medical and dental coverage. Other benefits include LTD and life insurance, all paid entirely by the Firm, and a 401(k) plan that includes profit sharing.

What you will be doing

• Addressing all incoming support tickets from creation to completion, which includes communication during support activities and documentation on resolution
• Troubleshooting analysis and remediation of hardware / software-related end-user issues (e.g., laptops, desktops, servers, network equipment, and 3rd party vendor applications)
• Collaborate with team members and users by providing technical assistance and training to ensure they can meet our clients’ needs
• Assist in root cause analysis of issues in the Firm's business system software
• Create and maintain our system documentation procedures to improve overall efficiency.
• Manage user accounts and access privileges in a Microsoft 365 hybrid environment
• Optimize the Firm technology and inventory by installing and configuring hardware and software, supporting Firm IT equipment, replacing defective components and upgrading as needed
• Monitor system logs and audit system security to maximize system performance
• Improve end-user support by escalating issues to SaaS vendors as needed
• Perform special projects assigned (i.e., server updates, hardware recycling, process automation, etc.) to enhance Firm processes and procedures

What you must have

Whittlesey is dedicated to building a diverse and inclusive workforce, so we encourage you to apply even if you feel you may not be an exact fit. Qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin or protected veteran status and will not be discriminated based on disability.

Join us and make a meaningful impact in a collaborative and innovative environment. Apply now to be part of our team!